Senior Account Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

ACTIVE Network® Is On A Mission To Make The World A More Active Place By Connecting People To The Things They Love, Want And Need To Do. Are you passionate about the Mass Participation sector? Whether you are a runner, cyclist, triathlete, mud run hero or anything in-between, are you looking to merge your passion for activities with a career in a world leading technology company?

We are seeking a talented Senior Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Senior Account Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals.

With a client base across both Australia and the US, flexible hours are required. Remote and office based working is supported. We are looking for someone with previous SaaS experience, ideally with either participant or mass participation sports event organization experience,  who can bring their passion for this space, marry this to our world leading Event Management SaaS technologies, and make an immediate impact.

Responsibilities: 

• Drive revenue through minimizing customer attrition and increasing sales to our base business. 
• Meet and exceed assigned quota targets 
• Quote and sell software and services to existing customer accounts 
• Manage contract renewal for assigned book of business 
• Manage annual database setup for all databases tied to client accounts 
• Develop and maintain a business consultant relationship with client decision-makers 
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth 
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact 
• Relay market knowledge and client expertise to influence internal stakeholders
• Improving customer satisfaction and reducing attrition 
• Identify root causes of client ‘pain points’ and issues 
• Liaise between teams to facilitate resolution of technical issues 
• Early identification of at-risk clients and escalate potential risks or challenges to manager 
• Handle messaging and objection handling with clients regarding technical issues 

Requirements: 

• Proven experience and success in external client and/or project management, preferably in a software sales setting 
• Advanced communication (oral and written), objection-handling, and conflict management skills 
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft outlook, Excel, PowerPoint and Word preferred 
• Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences 
• Resourceful and able to adapt and respond quickly to change 
• Demonstrated ability to prioritize and multi-task in a fast paced, deadline-driven environment 
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision 
• Ability to collaborate as a productive and active team member

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].