Senior Account Manager

Senior Account Manager - Remote - US & Canada

Help business owners get lasting value from Jodie. Own the relationship from the first successful call through renewal and expansion, with a clear view of what each customer needs to achieve.

• Team: Sales & accounts
• Location: Remote - US & Canada
• Working arrangement: Remote
• Commitment: Full-time
• Annual base salary: US$120k - US$150k USD / CA$145k - CA$180k CAD

The work matters.

Jodie AI is a UK company building an AI receptionist for busy businesses. Jodie answers calls, captures the important details and helps owners get back to customers, even when they can't pick up themselves.

Serve US and Canadian business owners during their working day. Share regional feedback and leave clear handovers for the London team.

What you'll own

• Own a portfolio of business customers, with clear success plans, useful check-ins and an accurate renewal forecast.
• Use activation, call quality and product usage to spot risk early and agree a practical recovery plan.
• Grow accounts through the right locations, workflows and integrations, with a clear business case for every recommendation.
• Bring recurring customer problems to product and engineering, and close the loop when they are solved.

What you'll bring

• Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio.
• Confidence discussing commercial terms and explaining technical products in everyday language.
• Sound judgement with account data, CRM hygiene and forecasting.
• An ability to earn trust with busy business owners and follow through on difficult conversations.

Useful, but not essential

Experience with small businesses, multi-location accounts, telephony or CRM integrations.

You don't need a particular degree or every nice-to-have. Show us the relevant work you've done and how you think.

Your first 90 days

A starting point we'll shape together, with clear priorities and support.

• By day 30: Learn the product, listen to customer calls and map the health of your initial accounts.
• By day 60: Take ownership of account plans, renewals and the highest-priority customer risks.
• By day 90: Show progress on adoption and retention, with a credible expansion pipeline and a dependable forecast.

Where and when you'll work

Full-time, 40 hours a week, Monday to Friday. Based in the US or Canada, working an agreed eight-hour schedule within 08:00-18:00 Eastern Time. Your exact schedule is agreed before offer.

You'll need to be based in one of the listed countries. We'll confirm the employing arrangement, local benefits and any location restrictions with you before moving to an offer.

Tell us your location and whether you need visa sponsorship when you apply. We will discuss feasibility early; sponsorship and relocation support are not guaranteed.

What you'll earn

• Annual base salary (before tax): US$120k - US$150k USD / CA$145k - CA$180k CAD
• Total annual on-target earnings (OTE, base + commission): US$180k - US$225k USD / CA$215k - CA$270k CAD

Where you sit in the range reflects the scope you can own and the relevant skills you bring. We discuss this early, using the published band rather than your previous salary.

On-target earnings (OTE) are total earnings at 100% of target, not guaranteed pay. We explain targets, ramp-up, commission rates and payment timing before you accept an offer.

The benefits

Pay worth moving for

A published salary range for every role. Sales roles show base pay and on-target earnings separately, so you know exactly what you are considering.

Proper time off

30 days of paid annual leave, plus the public holidays where you work. Time to switch off, come back fresh and have a life outside work.

Keep getting better

A GBP 2,000 annual learning budget, or local-currency equivalent, for useful courses, books and conferences. Build skills you can put to work.

Tools that do the job

A company laptop, the software you need and a suitable workspace setup. Remote roles include support getting your home workspace ready.

Support for your future

A 5% employer pension contribution for UK employees. Regional retirement contributions and benefits are set out in your local offer.

Room to make a difference

Own meaningful work, speak directly with the people making decisions and see your ideas reach customers. Clear priorities and useful feedback.

A clear, practical hiring process

1. A first conversation. Talk about your experience, the work, location and compensation.
2. A look at how you work. Talk through an anonymised account scenario and how you would approach a renewal at risk. We'll share the format and expected time beforehand.
3. Meet the team. Discuss the way we'd work together, ask your questions and review next steps.

We use role-related evidence to make decisions. Please don't share confidential work or customer information. Tell us if an adjustment would help you show your strengths.

How to apply

Email your CV or a link to your profile, your location and a short example relevant to this role. A few clear paragraphs are plenty.

What to include: Share a short example of an account you retained or grew, including your contribution. Anonymised figures are welcome.

Jodie AI builds an AI receptionist and AI phone answering service that uses voice AI to answer business calls 24/7. Apply at https://heyjodie.com/en-gb/careers/senior-account-manager-us-canada/