Senior Account Manager, SME & Growth

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the team
The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.
What you'll do
As a Senior Account Manager at Airwallex, you will own and grow a portfolio of high-potential SMB and mid-market customers. You'll help customers scale their businesses by maximizing the value they get from the Airwallex platform, while driving expansion through thoughtful, consultative engagement.
This role is ideal for someone who thrives in a high-velocity environment, balancing strategic account ownership with hands-on execution, and turning product usage into measurable business impact.
This role is based in Toronto, ON, Canada.
Responsibilities:

• Own and manage a portfolio of strategic, high-revenue accounts, driving retention, expansion, and long-term customer value.
• Mentor and support junior Account Managers, providing guidance on account strategy, deal execution, and customer engagement best practices.
• Serve as a subject-matter expert on the Airwallex platform, advising customers on best practices and tailored solutions aligned to their business goals.
• Lead complex expansion and cross-sell motions within existing accounts, identifying and converting new revenue opportunities.
• Conduct executive-level, consultative discussions with senior and C-level stakeholders, clearly articulating business value and ROI.
• Develop and execute account plans, including growth strategies, stakeholder mapping, and success metrics.
• Partner closely with Product, Solutions Engineering, Support, and Compliance to deliver a seamless and high-impact customer experience.
• Leverage data, insights, and customer feedback (QBRs, usage analysis, surveys) to proactively identify risks and opportunities.
• Act as a senior point of escalation for customer issues, ensuring timely resolution and sustained trust.

Who you are
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:

• Customer-first mindset with a bias toward action and measurable outcomes.
• 5+ years of proven success in B2B software sales or account management within a SaaS, Fintech, or technology environment.
• Proven track record of driving expansion revenue across a portfolio of accounts in a high-velocity environment.
• Strong consultative selling skills, with the ability to clearly articulate value to founders and business leaders.
• Experience managing multiple accounts with competing priorities while consistently hitting growth targets.
• Self-motivated, organized, and execution-focused, with the ability to operate independently.

Preferred qualifications:

• Experience in fintech, payments, or financial services
• Experience using Looker or other data visualization/analytics tools
• Working proficiency in French

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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