Senior Account Manager (BD America)

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We are seeking a Senior Account Manager will serve as a partner to steward and expand a portfolio of enterprise gaming accounts across North America. This is a senior, client-facing role focused on protecting core revenue, strengthening executive relationships, and strategically growing service-line engagement in a dynamic market.

You will act as a trusted partner to publishers and developers, balancing commercial discipline with long-term relationship health.

What you will do in this role:

Revenue Stewardship & Account Ownership

• Own revenue performance across assigned enterprise accounts. Monitor trends, identify risk early, and proactively mitigate revenue erosion.
• Maintain forecast accuracy and clear pipeline visibility.
• Protect margin integrity in commercial negotiations and renewals.

Strategic Account Expansion

• Develop and execute structured account growth plans.
• Identify whitespace opportunities across Side’s service lines.
• Drive cross-LOB expansion in partnership with Solutions and Delivery teams.
• Activate new services within existing accounts while maintaining trust and stability.

Executive Relationship Leadership

• Build multi-threaded relationships across production, operations, and procurement stakeholders.
• Engage senior decision-makers (VP, Studio Head, SVP level).
• Lead structured business reviews and long-term strategic discussions.
• Position Side as a strategic partner rather than a transactional vendor.
  
• Forecasting & Commercial Discipline
• Maintain high CRM hygiene and disciplined opportunity management.
• Provide rolling 60–90 day forecast visibility.
• Ensure opportunities meet qualification standards before inclusion in forecasts.
• Escalate commercial or delivery risks early and transparently.
  

Global Collaboration

• Partner closely with global delivery leadership across EU and APAC.
• Align pricing, solutions, and capacity planning to support account growth.
• Ensure seamless transition from commercial agreement to operational execution.

• 5–8+ years of enterprise account management experience within gaming or adjacent technology services.
• Demonstrated success expanding multi-service portfolios within existing accounts.
• Experience working within global, matrixed organizations.
• Strong commercial judgment and the ability to operate effectively in evolving market conditions.
• Executive-level communication and negotiation skills.
• Deep understanding of the game development lifecycle and outsourced service models.

• Competitive base salary with commission potential
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company contribution
• Generous PTO and paid holidays
• Flexible and remote-friendly work environment
• Life and disability insurance
• Professional development and learning support
• Opportunities to collaborate with leading global studios and technology partners
• A dynamic, growth-focused environment in a global services organization

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