The Seasonal Marketplace Operations Specialist supports third-party sellers by resolving issues, providing guidance on product uploads, and ensuring exceptional seller experiences through effective communication and operational processes.
Must reside in the following states to be considered for a Seasonal Role:
AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
Please note: This is a remote seasonal role, starting at the end of September through December 2025. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!
The Role:
Minted is excited to hire a Marketplace Operations Specialist. The Marketplace Operations team, within the larger Customer Operations department, is the primary point of contact for Minted’s 3P sellers, answering sellers’ questions and solving issues, and working with sellers to resolve product or customer issues, and also supports sellers in uploading new products, setting up storefronts, and more.
Reporting to the Manager, Marketplace Operations, this role is a subject matter expert for all topics related to seller support, Mirakl, our marketplace platform, as well as various internal tools like MBO, Retool, and more. This person is also the key point person for the artists and sellers of our Third Party Marketplace, providing day-to-day to support sellers in service of our 3P business goals. The perfect fit is someone who approaches challenges with positivity, and has a drive to deliver a great experiences to a variety of stakeholders - sellers, customers, and associates.
You Will:
- Communicate with Marketplace sellers and execute solutions on all order issues, including late orders, order questions, order cancellations, returns, and other order complexities, as well as various platform- and product-related questions and issues
- Provide best-in-class experiences for Minted sellers, their questions and problems are resolved quickly and accurately, and escalating priority issues as needed
- Help monitor and improve seller-facing communication and processes to ensure a seamless seller experience
- Be a business expert of our Marketplace Operations platform, Mirakl, and related internal Minted tools, collaborating with Marketplace Operations leadership to create processes, settings, and automations
- Monitor and maintain KPIs, such as SLA compliance, return rates, and cancellation trends
- Collaborate with Operations leadership to execute contingency plans for high-risk periods, including holiday seasons or major promotions
- Maintain order statuses across Mirakl and MBO, ensuring accuracy for financial reporting at the end of the year (keeping track throughout the year)
- Support sellers in maintaining their Mirakl scoring metrics, as defined by the 3P Core team and Marketplace Operations leadership
- Partner with Merch to find alternative products for OOS/order issues
- Support Marketing and the core team asks about product inventory levels and restocking, as needed
- Elevate systemic or complex issues as needed to help solve root cause issues for sellers and the business
- Act as a Marketplace expert for the Customer Operations team, supporting Customer Service and other CO teams with their questions related to items sold by our third-party sellers, existing orders, and Marketplace-specific policies
- Support seller communication for product requests from the PR/Brand/Influencer teams
- Work with Engineering to ensure order statuses are connected appropriately and escalate tool bugs or gaps
- Collaborate with Marketplace leadership and provide feedback on the documentation and upkeep of standard operating procedures for all Marketplace Operations order management tasks, ensuring 3P orders are flowing and exceptions are worked quickly and accurately
You Have:
- 2-3 years of Customer Service experience, ideally with experience supporting agent help desk, coaching & feedback, or onboarding activities
- Strong technical skills
- Strong attention to detail
- Experience building processes, creating documentation, and/or training others
- Experience with Mirakl and Salesforce
- Experience as a seller or marketplace in marketplace, dropship, or related businesses
Bonus Points For:
Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA - $17.65/hr
Geo Base Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $16.19/hr
Benefits:
- Paid Sick Leave
- Minted Friends and Family Discount
- Access to employee perks portal
DISCLAIMER:
We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
Top Skills
Mbo
Mirakl
Retool
Salesforce
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