The Score Advisor manages high-value requests from customers, performs audits, and collaborates with teams to improve operational processes and support data removal initiatives.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.
Responsibilities
- Manage high value individual requests from DeleteMe customers
- Perform audits of VIP customer information
- Perform site investigations and keep accurate records of site information and removal methods
- Maintain detailed activity logs documenting your progress
- Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
- Assist with ad-hoc requests for data removal as needed
Requirements
- 5+ years of experience in operations or customer service
- 3+ years of experience in incident management or rapid response customer service
- Experience working with a high growth company or fast paced environments
- Demonstrated history of developing and improving operational processes
- History of delivering on large, impactful projects
- Previous experience of working with global teams
- Experience working with Product and Engineering teams
- Flexibility to travel internationally as needed
- Proficiency with G Suite, Slack, Jira
What We Offer
- Comprehensive health benefits
- Flexible work schedule
- 100% work from home
- Generous 401k matching
- Paid time off
- 12 company paid holidays
- Childcare expense reimbursement
- Gym membership reimbursement
- Birthday time off
Top Skills
Google Suite
JIRA
Slack
Similar Jobs
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Media Asset Coordinator is responsible for media content fulfillment, data entry, asset management, and ensuring accurate media deliveries to various platforms.
Top Skills:
AsperaFtpExcelMs OutlookMs WordPathfirePitch BlueSigniant
Fintech • Financial Services
The Branch Manager is responsible for leading a team, enhancing customer experience, ensuring operational excellence, and driving business growth.
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
This role involves selling enterprise security software to existing customers, driving revenue growth, renewals, and effective collaboration with cross-functional teams.
Top Skills:
Crm Software
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
