Provides administrative and care-coordination support by scheduling and tracking clinic and external provider appointments, coordinating transportation and treatment plans, communicating with participants and care teams, documenting calls, and entering accurate information into electronic medical records.
POSITION SUMMARY: The Schedule Navigator is responsible for providing a variety of office support functions, including but not limited to: scheduling and coordinating office visits, making and receiving telephone calls, filing, and data entry. The position provides administrative support to the clinic staff, providers, therapies departments and external contracted providers, while ensuring all participant appointments are scheduled, tracked, and reported to all relevant stakeholders.
MISSION: Improving lives, optimizing wellness, Promoting independence
COMPETENCIES:
- Technical Expertise
- Problem Solving
- Teamwork
- Effective Communication
- Results Oriented
- Personal Credibility
- Quality Focus
- People Focus
- Flexibility
RESPONSIBILITIES AND DUTIES:
ESSENTIAL JOB FUNCTIONS:
- Schedules and coordinates internal and external clinic appointments to include but not limited to: Rocky Mountain Health Care Services (RMHCS) clinic, clinic assessments, PT/OT, dental, dermatology, orthotic, vision clinic, and other contracted providers appointments
- Collaborates with specialists and required RMHCS disciplines to ensure appropriate treatment plan coordination
- Calls to participants, MDPOA, Facilities and CareCom’s when making clinic and outside appointments
- Coordinates scheduled appointments with the transportation department
- Documents all incoming and outgoing calls in the participants’ chart
- Enters data into the Electronic Medical Record (i.e., scheduling, verification of services, etc.).
- Assists in the care and maintenance of department equipment and supplies
- Completes all other duties as assigned
Qualifications
- High school diploma or GED equivalent
- 2 years of office related experience
- 1-year experience working with the frail or elderly preferred
- Electronic medical records experience preferred
- Knowledge of medical terminology preferred
- Knowledge of standard medical office practices and procedures including filing, record keeping, and the use of standard office equipment such as computer and copy reproduction equipment
- Computer proficiency in office software and procedures with ability to maintain accurate records, compile data, and prepare reports.
- Good organizational skills, with the ability to be flexible and demonstrate initiative
We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time,part-time,or PRN/casual), job grade and length of service.
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