Easy Apply
Easy Apply
As a Scaled Account Manager, you will engage with customers, monitor account satisfaction, and drive product adoption while solving issues collaboratively.
Navan is looking for exceptional Scaled Account Managers to scale our Commercial segment. We are looking for adaptable and strategic AMs to be a part of building this team. As an early member of the team you will have more opportunities to work strategically and collaboratively with other teams than you might in a more traditional role. Our team is passionate about working collaboratively and actioning on our own feedback.
What You'll Do:
- Master the Navan value proposition, solutions, and products
- Establish consultative, results-driven relationships with multiple customers swiftly
- Respond to customer requests whether they are experiencing a bug or requesting a training
- Help customers through appropriate escalation steps to other teams
- Problem solve for customers by any means necessary and create new processes where necessary
- Provide feedback to scaled AM and product teams and think strategically about optimizing our team
- Monitor consumption and satisfaction of current accounts; ensure total adoption of Navan to drive revenue
- Handle customer renewal conversations and potential upsell opportunities
What We're Looking For:
- 1+ year(s) of working experience within a success/support environment
- Strategic: We are still ironing out our processes and want someone who will speak up if they see a better way to do things. We will listen. Navan is a complex product which requires you to think outside the box to solve problems
- Strong communicator: You’ll have to work with many teams, and many customers (some not so happy). You’ll have to be empathetic and specific in communicating about different technical issues
- Organized: Able to move quickly through and deliver on multiple tasks and priorities. You will be assigned to 300-500 accounts
- Adaptable: You are flexible and patient with the needs of a scaling startup environment. Navan is a larger company but our team is small and changing quickly
- Curious: You are always looking for an opportunity to learn, grow and get to the bottom of a complex customer issue
- Collaborator: you enjoy working with others, providing feedback and helping your team streamline their process
- Bachelor’s degree preferred but not required
Similar Jobs at Navan
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
As an Enterprise Customer Success Manager, you will manage post-sales activities, drive customer satisfaction, and foster relationships with key strategic customers and stakeholders, ensuring they maximize value from the platform.
Top Skills:
Customer Success Platforms
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Associate Account Manager supports customers' travel needs, ensures excellent communication, tracks KPIs, and collaborates with internal teams to enhance customer experience and product development.
Top Skills:
SaaS
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Commercial Account Executive drives revenue growth by upselling to existing customers and acquiring new clients for the expense management platform, collaborating with stakeholders and achieving sales targets.
Top Skills:
SaaS
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
