Salesforce Systems Administrator & Analyst

Salesforce Systems Administrator & Analyst - Boston Seaport (Hybrid- 3 days onsite) 

Summary
Nasuni is looking for a Salesforce Systems Administrator & Analyst role. This role will focus on optimizing the CRM platform while aligning it with key business processes. It combines technical administration—such as user management and automation—with business analysis to improve data quality, workflows, reporting, and user adoption. The role also involves creating actionable reports and dashboards to provide insights that support decision-making and business growth.
Primary Responsibilities
User Access Management: Manage user accounts, roles, profiles, and permission sets to ensure employees have the right level of access to Salesforce based on their job responsibilities.

Configuration & Customization: Create and maintain custom fields, page layouts, validation rules, and basic automation to support evolving business needs.

Business Requirements Gathering: Collaborate with cross-functional teams to understand and document business processes, translating them into Salesforce enhancements.

Testing & QA Collaboration: Partner with Salesforce developers and stakeholders to test new configurations or features, validate functionality, and ensure quality before deployment.

Reporting & Dashboard Development: Design and deliver reports and dashboards to provide visibility into key performance metrics and support decision-making.

User Support, Training & Adoption: Deliver user support, conduct training sessions, and create documentation to improve user engagement and effective use of the platform.

Qualifications
Education & Experience
- Bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent work experience).
- 2–3 years of experience with hands-on Salesforce administration & business analysis to align Salesforce with business processes and optimize workflows.
- Salesforce Certified Administrator and Salesforce Certified Business Analyst preferred.

Technical Skills
- Proficiency in Salesforce platform features such as objects, fields, record types, validation rules, and reports/dashboards.
- Experience with declarative tools like Flow, Process Builder, and approval processes a nice-to-have.
- Basic knowledge of Salesforce security model (profiles, roles, permission sets) and user access management.

Business Analysis Skills
- Strong understanding of business processes and ability to translate requirements into Salesforce solutions.
- Experience with requirements gathering, process mapping, and user acceptance testing (UAT).

Communication, Collaboration, & Critical Thinking
- Excellent verbal and written communication skills for interacting with both technical and non-technical stakeholders.
- Ability to collaborate across teams to gather requirements, validate work, and deliver solutions on time.
- Ability to identify and resolve system and process issues, troubleshoot errors, and propose improvements to drive efficiency.

User Training & Support
- Experience creating training materials and providing end-user support to increase adoption and ensure system success.

Why Nasuni? 

Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work.    

Why work at Nasuni?    

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:   

• Best in class employee onboarding and training
• “Take What You Need” paid time off policy
• Comprehensive health, dental and vision plans
• Company-paid life and disability insurance
• 401(k) and Roth IRA retirement plan
• Generous employee referral bonuses
• Flexible remote work policy
• 10 paid holidays
• Wide array of wellbeing offerings
• Pre-tax savings accounts with company contributions
• An Employee Assistance Program to help deal with life’s difficulties and stressors
• Great team culture and social activities
• Collaborative workspaces
• Free on-site fitness centers and stocked kitchens
• Professional development resources

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes. 
 
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.