Salesforce Specialist

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Job Purpose/Overview

The Salesforce Specialist is a key role supporting the Customer Relationship Management system (CRM), Salesforce, for our growing organization.  The role is responsible for supporting users and executing new requests that enable the platform to achieve desired business outcomes. The Salesforce Specialist will resolve day-to-day issues for our users and help implement necessary changes in Salesforce by utilizing the most suitable solutions (either within the platform or in collaboration with third-party vendor integrations or business system integrations). This role will also support a growing commercial operations function seeking to streamline core business processes.

Essential Duties and Responsibilities

• Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules

• Collaborates with end users across the organization to resolve support tickets

• Contributes to a growing knowledgebase that serves our user base as well as system administrators

• Implements Salesforce configuration changes – eg. Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Supports inbound user requests for bugs and enhancement ideas

• Supports releases through developing/testing in lower environments alongside project team, and deploying work into production environment

• Identifies unused or under-utilized platform features and create enhancement ideas to drive core business goals

• Manages proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Validates technical documentation for user training

• Supports integrated applications      

• Supports commercial operations broadly as needed

• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.

We share a collaborative obligation to ensure that we conduct ourselves in a consistently ethical manner and we hold each other accountable to the values and standards of the organization.  Every associate has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that associates will have a commitment to integrity and uncompromising values.

Education and Experience

• Associate or Bachelor’s degree or equivalent experience.

• Salesforce.com Administrator Certification

• 2+ years’ experience as a Salesforce Administrator with experience supporting custom applications and objects, formula fields, workflows, custom views, etc.

• Experience in Agile environment, and supporting work intake processes

• Additional Salesforce certifications preferred (eg. Trailhead Badges, Advanced Administrator)

• HubSpot experience preferred

• Health care background preferred (veterinary or human healthcare, pharmaceutical, etc.).

Knowledge, Skills and Abilities

• Strong command of Salesforce platform across sales and service cloud

• Ability to manage multiple projects/initiatives concurrently

• Communication skills – Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary.  Correctly, spells commonly used English words and job-specific terms.

• Demonstrates ability to find common ground between user requirements, scope, and platform capabilities, and respectfully challenge ideas in the spirt of continuous improvement

• Demonstrates exceptionally strong written and verbal communication skills.

• Organizational ability – Demonstrates a systematic approach in carrying out assignments.  Is very orderly and excels at cutting through confusion and turning chaos into order. 

• Data analysis – Demonstrates ability to run basic analysis on data sets

Travel

Some travel may be required in this role, up to 10% of the time.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding.  The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms.  The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment.  The associate is occasionally required to sit and stoop, bend, kneel, or crouch.  The associate must occasionally lift and/or move up to 15 pounds.

The associate will work in a hybrid fashion between a typical office environment and a remote home office.  The noise level in the work environment is usually moderate.  The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet.  The associate is frequently required to use a calculator; fax, copy machine, and phone system.  The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.   In office work will include the presence of pets.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligiblity is based on employment status.

• Paid Time Off & Holidays

• Medical, Dental, Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.