Salesforce Client Portfolio Manager

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

We’re looking to add a dynamic Salesforce Client Portfolio Manager to the Astound Digital team. As a Client Portfolio Manager, you build and nurture strong client relationships, ensuring the success and satisfaction of our clients. You serve as a trusted advisor, collaborating with clients to identify and meet their needs, drive retention, and help them achieve their business goals.

In this role you’ll get to:

• Overall responsibility for the delivery team supporting both client success and sales teams. 
• Create frameworks and approaches to key consultancy offerings to give structure and confidence to our customer, and support scoping new client engagements and involvement in pitches
• Responsible for delivering the quarterly and yearly strategic goals for the market delivery team and how this aligns to the teams personal objectives
• Grow our accounts across the full range of Astound’s services through development of client strategies and plans supporting client success teams. 
• Drive demand, improve win-rates and increase client advocacy by positively impacting Astound’s positioning as modern Salesforce experts through thought leadership, market knowledge and insight
• Drive and win billable consulting engagements 
• Work with our Global Consulting market leads to support the development of the consultancy team proposition around the two key areas of structured digital strategy and digital change and the development of consultancy propositions and go-to-market strategies
• Understand Salesforce market trends.
• Salesforce Expertise: Stay updated on the latest Salesforce features, applying this knowledge to enhance outcomes and propose innovative solutions. Provide thought leadership on Salesforce best practices, tools, and methodologies to drive successful project deliveries.
• Familiarize the team with customer’s needs and development process.
• Take ownership of the project. Collaborate with the project team to drive closure to problems and open issues.

Your skills and qualifications:

• Overall experience of 7+ years with a minimum of 5+ years serving as a Subject Matter Expert/Client Portfolio Manager for Salesforce Core or other capability technical implementations.
• Excellent knowledge of Salesforce Community
• Strong understanding of Salesforce SDLC.
• Proven background in driving digital innovation across technology, customer experience, data, process, and service offerings from development of the vision and strategy, obtaining internal support and approvals through business case development through to leading the execution of the plan.
• Demonstrated experience successfully building and managing a team
• Bachelor’s degree preferred; Master’s degree plus
• 2+ Salesforce certifications

Good to have:

• Strategic thinking and business acumen
• Great client relationship building skills 
• Proven ability to build trust-based relationships within the client organization, including C suite executives and business decision makers, through demonstrated knowledge, executive presence and superb listening skills.
• Understanding of financial and ROI models, with the ability to review digital cross-channel sales, margin and profitability analytics and marketing reports to derive insights and propose actions
• Strong verbal, written and presentation business communications skills
• Leadership and mentorship capabilities to manage team of direct reports, influencing and building strong relationships with cross-functional leaders across the broader organization, working collaboratively to achieve results 
• Ability to combine data/evidence-based thinking with creativity and insight
• Be able to balance day to day client delivery and new business development

What we offer in return

• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing;
• Well-being is Top Priority: Parental leave, flexible time off, comprehensive health and medical plans;
• Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level;
• Culture of Success: Culture of collaboration that encourages innovation every step of the way; 8 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide.

Why work for Astound Digital?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital and discover exciting opportunities while doing the work you love!

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