Salesforce Business Intelligence Analyst

Reports To: Director of Technical Business Operation

Location: Remote 

About Chartbeat and Tubular  

Chartbeat and Tubular are on a mission to connect publishers with data and insights, creating a more informed, engaged, and inspired world. Chartbeat’s intuitive and powerful software has long empowered media brands to use their own data to build loyal audiences across desktop, social, and mobile platforms. Tubular, the leader in global social video intelligence, delivers a unified view of interests and behaviors of audiences across YouTube, Instagram, Facebook, Twitch, Twitter, and Tiktok. By joining two comprehensive network-level datasets, we help our partners understand and measure a larger proportion of audience interactions and, in turn, make smarter decisions that grow reach and revenue. We now serve more than 1,000 brands globally, including influential content publishers like The New York Times, the BBC, ESPN, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ..

The Hook

Are you passionate about turning data into actionable insights? Do you thrive at the intersection of analytics and business strategy? Join us as a Salesforce Business Intelligence Analyst and help drive smarter decisions across our organization by harnessing the power of Salesforce.

Summary of the Role

As a Salesforce Business Intelligence Analyst, you’ll be a key player in our data-driven decision making processes, reporting to the Revenue Operations team. This role will focus on leveraging Salesforce, CRM Analytics/Tableau, and other tools to create impactful reports, dashboards, and insights that enable teams across the organization to thrive. Your analytical expertise and understanding of business processes will be pivotal in optimizing our data systems and enabling business growth.

Key Duties & Responsibilities

• Collaborate with cross-functional teams to gather requirements and identify opportunities for leveraging data insights to solve business challenges.
• Maintain and develop actionable reports, dashboards, and ad-hoc analyses enabling visibility into SaaS KPIs and business performance via standard Salesforce reports, Excel, CRM Analytics, and soon Tableau.
• Support the design, implementation, and maintenance of Salesforce BI tools and integrations with third-party systems.
• Drive the migration from CRM Analytics to Tableau in line with Salesforce’s planned merging of the two tools, ensuring continuity of key KPI dashboards.
• Ensure data accuracy and integrity via automated checks and monitoring.
• Provide training, documentation, and support to end-users to maximize adoption of tools and analytics.

Minimum Qualifications

• BS/BA degree in Business, Information Technology, Finance, or a related field, or equivalent professional experience. 
• 3-5 years of experience working in Salesforce with a focus on data analytics and business intelligence required. Experience with Salesforce CPQ data is a plus. 
• Analytical mindset with excellent problem-solving skills and the ability to present complex data clearly and effectively. 
• Experience working with and analyzing SaaS metrics.
• Proficiency in Salesforce CRM Analytics and/or Tableau required. Both strongly preferred.
• Strong skills in querying and manipulating data via Excel/Google Sheets and SQL/SOQL. Experience with SAQL is a plus. 
• Salesforce certifications including CRM Analytics/Einstein Discovery Consultant, Salesforce Business Analyst, Salesforce Administrator preferred. Tableau certifications are a plus.

Compensation and Benefits:

We are proud to offer our team members a competitive compensation plan that includes: 

• Comprehensive Health, Dental, and Vision Insurance
• 401K with company match (100% of the first 3% and 50% of the next 2%)                    
• Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
• Phone and internet stipend
• Wellness, learning, and coworking reimbursements
• Flexible work hours
• Unlimited PTO
• 11 paid holidays and December holiday closure
• Company-wide outings
• The compensation range for this position is $100,000 - $120,000