Salesforce Administrator

Job Summary: The Salesforce Administrator will report to the Director of Revenue Operations and will partner with them to translate revenue strategy into scalable Salesforce processes, data structures, and automation. The Salesforce Administrator is responsible for day‑to‑day administration as well as continuous improvement of our CRM and related RevTech stack to support the full lead‑to‑cash lifecycle. This role will own the configuration, maintenance, and optimization of our Salesforce environment to ensure Salesforce is a reliable, scalable engine for revenue growth, operational efficiency, and data‑driven decision making across the organization. The Salesforce Administrator will directly support the Director of Revenue Operations and go‑to‑market teams across Sales, Marketing, Customer Success, Implementation, and Support, and also assist Finance, Product, and Engineering with Salesforce projects as needed.

Duties/Responsibilities:

• Configure and maintain Salesforce, including objects, fields, page layouts, apps, record types, flows, validation rules, and approval processes.
• Manage user accounts, licenses, roles, profiles, permission sets, and sharing rules to ensure secure and appropriate access.
• Build and maintain reports and dashboards to support pipeline management, forecasting, quota tracking, contracting, invoicing, and revenue performance analysis for RevOps and GTM/Finance leadership.
• Partner with the Director of Revenue Operations and GTM leaders to gather requirements, design solutions, and prioritize a roadmap of Salesforce and RevTech enhancements.
• Design and maintain automation (primarily with Flow) to streamline lead management, opportunity progression, renewals, and other revenue‑critical processes.
• Maintain high data quality through regular audits, deduplication, data enrichment, and adherence to RevOps data governance standards.
• Monitor system health, manage releases, coordinate sandbox usage, and ensure readiness for Salesforce updates and new features.
• Provide Tier 1–2 support for Salesforce and related RevOps tools, resolving issues, documenting fixes, and escalating complex problems as needed.
• Create and deliver training, enablement materials, and documentation to drive adoption and consistent use of Salesforce across go‑to‑market teams.
• Collaborate on integrations and AppExchange tools owned by Revenue Operations (e.g., dialers, conversation intelligence, enrichment, forecasting tools) to ensure data consistency and process alignment.

Required Skills/Abilities: 

• Strong understanding of Salesforce configuration (data model, security model, automation, and reporting) in a B2B or high‑velocity sales environment.
• Experience with data management (Data Loader, Data Import Wizard, spreadsheets) and comfort working with large datasets.
• Proven ability to translate business requirements into scalable Salesforce solutions and explain technical concepts to non‑technical stakeholders.
• Preference for a high-growth, constantly-evolving business environment, and aptitude for taking on new challenges and reworking existing architecture as the business changes
• Experience working within a Revenue Operations or Sales Operations function, or supporting cross‑functional GTM teams (Sales, Marketing, CS).
• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) or RevOps‑relevant credentials.
• Familiarity with RevOps tooling (e.g., forecasting, enablement, enrichment, or sales engagement platforms) and their integrations with Salesforce.
• Exposure to change management, SDLC, and deployment processes using sandboxes and deployment tools.
• Strong analytical and problem‑solving skills with a focus on process improvement and revenue impact.
• Excellent communication and stakeholder management skills, with the ability to work across Sales, Marketing, Customer Success, and Finance.
• High attention to detail, ownership mindset, and comfort managing multiple requests and projects in a fast‑paced environment

Education and Experience:

• 5+ years of hands-on experience as a Salesforce Administrator supporting sales and/or revenue operations teams.
• Certified Salesforce Administrator
• Bachelors degree preferred but not required

Supervisory Responsibilities:

• None

Physical and or Travel Requirements:

• Prolonged periods of sitting at a desk and working on a computer 
• Occasional travel as needed to support business goals

Salary Range:

• $112 - 129K