At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least July 4, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
At GFiber, our Information Systems and Technology plays a crucial role in enhancing employee productivity and efficiency across all departments. We are dedicated to delivering quality support while fostering a strong business partnership and ensuring seamless project deliverables. Together, we focus on delivering innovative solutions that empower our colleagues and drive the organization forward.
Role Description
As a Salesforce Administrator, you will be instrumental in the management and scalability of our platform, while assisting with strategic planning and driving operational excellence. In this pivotal role, you will provide expert technical guidance and support to all stakeholders, managing system enhancement projects while handling the essential responsibilities of maintaining system health, operationalizing new and existing integrations, ensuring data integrity, and empowering our business teams through well-configured and reliable solutions.
In this role, you'll:
- Perform all aspects of Salesforce administration, including but not limited to: managing user access, roles, and permissions; configuring objects, fields, and page layouts; building and maintaining complex workflows, process builders, and flows; and ensuring data integrity through best practices in data management.
- Collaborate closely with business stakeholders and technical teams to gather and analyze requirements. Assist in the solution design process by mapping business needs to Salesforce capabilities, contributing to planning sessions, and ensuring proposed solutions are scalable and meet user needs. Serve as a key liaison to translate business requirements into functional specifications.
- Perform management tasks, including licensing, imports, exports, backups, and cleansing—to ensure data integrity, and drive user adoption by documenting support processes, creating FAQs, and developing training materials for knowledge sharing.
- Collaborate with Salesforce Administrators and Developers for complex escalations, and stay current with Salesforce updates, proactively sharing knowledge and best practices with the team and end-users.
At a minimum we'd like you to have:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent practical experience.
- 5 years of direct experience as a Salesforce Administrator, with a demonstrated progression of responsibilities.
- 2 years of experience managing Salesforce-related projects, including requirements definition, project planning, and execution.
- Experience with configuring & managing Salesforce, including licensing, fundamentals, user management, roles/profiles, custom objects/fields, workflows, Process Builder, and Lightning Flows.
It's preferred if you have:
- 8 years of direct experience as a Salesforce Administrator, with a demonstrated progression of responsibilities.
- Salesforce certifications such as: Platform App Builder, Salesforce Certified Platform Developer I, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant
- Experience with Salesforce Lightning.
- Experience with Salesforce integrations.
- Experience with Agile methodologies.
- Solid understanding and practical experience in analytics and dashboard development.
The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
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