Job brief

Are you looking to join a highly ambitious international SaaS technology company and use your technical knowledge to provide solutions on our platform to tailor customer needs? Do you want to work with a groundbreaking solution, created by some of the best engineers on the planet? Are you looking for a company that will invest in your development, support your professional growth, and listens to your ideas?

If the answer to the above is yes, you may have found your dream job and we may have found our dream hire!

Gtmhub helps focus teams on doing the right things in the right ways. We help organizations meet their growth targets using the world’s most effective Objectives & Key Results (OKRs) platform. Hundreds of organizations throughout the world use Gtmhub to achieve better outcomes.

You have the unique chance to be one of the first members of a dedicated technical success team!

We are looking for a super-smart, innovative, and over-achieving Technical Success Manager with a passion for making customers successful while building technology solutions.

You will own the customer relationship from a technical perspective and, together with the Customer Success Manager, will support our strategic customers throughout their journey, from onboarding to continued adoption and usage of the platform. You will help our customers translate complex business needs into data-driven solution designs. You will be responsible for the solution implementation ensuring high customer satisfaction levels.

The successful candidate will be a self-motivated and driven individual who is goal-oriented, methodical, and can effectively interact with a team.

What You Will Be Doing:

• Partner with Customer Success Manager to ensure client success from onboarding to continued adoption of the platform
• Customize reports, insights, and design solutions tailored to customer use cases and needs
• Partner with customers in configuring out-of-the-box integrations
• Actively working as a technical advisor for any queries related to either out-of-the-box or custom solutions
• Successfully translate customer pains/requirements to proposed solutions and implement the proposed solutions
• Understanding customer internal processes in details and seek for improvement and optimizations in the provided solution
• Building applications and/or scripts to enhance customer experience
• Effectively communicate client needs to our developer teams for future product enhancements

What Skills You Need for this Position:

• Previous experience as Technical Success Manager, Solutions Engineer, Implementation consultant, or similar position
• Proficiency in SQL
• Knowledge of HTML, JavaScript or AngularJS
• Knowledge of Python or other programming skills is an advantage
• Understanding of APIs
• Understanding of complex enterprise solutions
• Familiar with SaaS technologies
• Ability to forge strong, long-lasting relationships with customers
• Ability to creatively explain and present complex concepts in an easy to understand way
• Solid technical background with understanding and/or hands-on experience in data integrations
• Curious and pro-active in nature
• Excellent problem-solving and analytical skills
• Passionate about making customers successful
• BA/BS degree or equivalent, preferably in Computer Science

What's in It for You:

• Attractive base salary ($80-$110k) and bonus opportunities
• Meaningful and challenging work
• Uniquely open and casual environment
• The opportunity to work with very smart and driven people
• The ability to grow your talents and career
• Remote position in US or Canada or local Denver office
• Unlimited PTO
• Full medical, dental & vision insurance coverage
• 401(k)