BetterCloud is the leading SaaS Management Platform (SMP) that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward thinking organizations like Zoom, Walmart, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

A pioneer of the SaaSOps movement, BetterCloud has built a community of more than 45K IT professionals who are embracing the new role of SaaSOps within IT organizations. The company launched the first-ever annual SaasOps-focused conference, Altitude, and publishes annually the definitive market research report, State of SaaSOps, on the market and category.

BetterCloud has offices in New York City and Atlanta, but is remote friendly. The company's total amount raised to date is $187 million. Investors include Warburg Pincus, Accel, Bain Capital Ventures, Flybridge Capital Partners, and Greycroft Partners.

As a member of the Technical Account Management (TAM) team at BetterCloud you will have the unique opportunity to help make our customers wildly successful. You will work closely with BetterCloud’s Customer Success Team in ensuring customers are consistently receiving the highest possible value from the BetterCloud product. To do so, you will be an expert on all things BetterCloud and SaaSOps, leveraging this powerful knowledge set to advise, and help customers adopt best practices that will impact their business. Through these interactions, you have the voice of the customer and will use these learnings to help influence teams internally at BetterCloud on features, fixes, and overall direction of the BetterCloud product. 

About You

• 5+ years of experience in a technical, customer facing role, such as Technical Account Management, Solutions Engineering, Professional Services, or Technical Support. 
• Strong familiarity with SaaS applications such as Google Workspace, Okta, Microsoft 365, Box, and Dropbox, preferably on an administrative level, as well an overall understanding of REST APIs.
• Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic.
• Have the ability to quickly learn new technical concepts and be self-directed in your learning.
• A positive attitude towards change and ability to adapt.
• Ability to handle customer situations with empathy and ownership.

What You’ll Do 

• Understand customer’s business objectives and leverage your expertise of BetterCloud and SaaSOps to drive continuous adoption and value.
• Act as a technical owner to assigned accounts, working with the customer through planning and execution of their desired use cases, and overall SaaS best practices.
• Meet regularly with customers to help them tackle relevant challenges, understand new releases, and help shape their IT strategy. 
• Be the voice of the customer, highlighting needs, concerns, and requirements with various teams within BetterCloud.
• Work closely with members of the Customer Success and Account Management teams to ensure a successful customer experience.
• Continually grow your knowledge of the BetterCloud platform, and help take these learnings to peers across the organization.

What We Offer

• Competitive salary
• Full benefits package
• Stock options
• Career growth with an industry innovator 

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

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