We are seeking a results-driven strategic accounts manager to manage our key account portfolios. You will be developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs.
To ensure success as a strategic accounts manager, you should possess extensive sales experience in a related industry and the ability to generate business leads. An outstanding strategic accounts manager will be someone whose customer-oriented approach and sales expertise result in increased profitability.
The Strategic Account Manager maintains and expands relationships with strategically important large customers. Assigned to accounts of strategic importance including growth potential, the Strategic Account Manager is responsible for achieving sales quota in partnership with assigned renewals Sales reps. The Strategic Account Manager represents the entire range of company solution to assigned customers and prospects with the ultimate objective of achieving assigned growth targets. The Strategic Account Manager reports to the Sales Leader strategic accounts.
Duties & accountabilities

• Developing and implementing client relationship management strategies.
• Communicating with key clients to monitor client expectations and satisfaction.
• Identifying new business leads and contacting prospective key clients to promote business line solutions.
• Establishing efficient communication channels and liaising between key clients, including C level and internal departments.
• Recommending and implementing improvements to the management of key client relationships.
• Handling client queries and finding innovative solutions for complex problems.
• Performing recordkeeping, as well as preparing sales forecasts and reports.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

Performance measures

• Achieves assigned sales quota in designated strategic accounts and from new prospects.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings as well as defined metrics and KPI's that meet company standards.

Education & experience

• Bachelor's degree in business management, marketing, or a related field.
• A minimum of two years' experience as a strategic account manager, or similar.
• Proficiency in CRM software, such as Salesforce.
• Extensive experience in B2B sales in a related industry.
• In-depth knowledge of client relationship management strategies.
• Superb interpersonal, communication, and collaboration skills.
• Great problem-solving and analytical abilities.
• Excellent organizational and time management skills.

Personal competencies

• Must have excellent communication skills (oral and written).
• Must have excellent organization skills and the ability to organize thoughts and ideas.
• Must have the ability to interact professionally with both clients and peers.
• Must have the ability to work under moderate supervision and handle multiple tasks.
• Must be reliable and able to work under pressure.
• Must be cooperative and able to work in a team environment.
• Must be detail oriented.
• Ability to document processes and procedures.

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, in order to comply with applicable federal, state, and local vaccine mandates (including those in place for US federal contractors), US employees may be required to provide proof of being fully vaccinated, unless they have been approved for an accommodation due to a medical reason, a sincerely held religious belief or another legally protected reason. The company also participates in the E-Verify Program to confirm eligibility to work in the US.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.