Sr Leader, Global Enterprise Sales Operations at FIS

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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

25%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team


The Sales Operations team enables the end-to-end sales experience for all of the merchants in our high-growth Merchant business. We build and manage the tools and sales process used by the largest sales force in the industry to facilitate ~20%+ y-o-y growth across our $4B revenue business. We sit at the center of our commercial and functional teams to build the deal approval process in the complex and heavily regulated payments space and reduce the time to revenue for our payments products and services.

The team operates on an agile methodology to optimize the sales process, rapidly enable process enhancements through our own team of CRM developers, and then report out on sales performance for both executives and sales leaders. The interconnectivity of sales performance management with our underlying systems and processes allows the team to continuously adjust to changing commercial needs.

This year, our team is responsible for delivering on a large-scale Sales Operations transformation meant to bring our commercial teams together onto a single unified set of processes and tools, bringing the best from past acquisitions to set the strategy for future sales motions.

What you will be doing

You will manage a high-performing team through one of the largest sales strategy and process transformations in FIS’s history. You will set the strategy, devise the transformation roadmap, and structure your team to deliver on the program objectives. You will own senior cross-functional relationships to ensure the success of key strategic projects and ongoing success of the largest sales force in the payments industry.

You will lead the process unification for our Enterprise merchants, which include many of the largest and most well-known companies in the world (e.g., Google, Amazon, Disney). In this role, you will work closely with senior sales leaders and functional partners (e.g., Legal, Pricing) to ensure our efforts have the buy-in and adoption from across the organization.

You will be leading a team of 7-9 Sales Operations analysts, who each have their own projects to run and areas of specialization. You will provide guidance, feedback, and coaching to the team to ensure every team member is operating to the best of their ability, and set direction for the team to ensure all projects are operating in a coordinated manner.

Main duties and responsibilities

  • Manage a team effectively, providing regular feedback and creating development opportunities. Address under-performance if necessary and manage the team’s workload and priorities to ensure high productivity and team morale. You will be in charge of interviewing and hiring new team members if vacancies occur
  • Build strong relationships with key stakeholders around the business, particularly with Commercial teams to ensure strong sales engagement, and functional teams with a large role to play in the sales process
  • Communicate clearly, effectively and with authority with FIS Executives. Articulate the value your team is delivering and seek alignment on priorities and proposed solutions
  • Manage projects effectively. Create clear project plans, engage a full network of stakeholders across the organization, report on progress and leverage more junior members of the team for support
  • Work closely with the Sales Operations CRM & Sales Tools team to identify technical solutions to streamline the sales process, acting as the primary mechanism to translate commercial needs and feedback into tangible system enhancements
  • Work with your team to drive innovation and put forward new growth ideas. Build business cases to seek funding as needed
  • Identify and track the KPIs best used to gauge process efficiency and diagnose issues. Deliver trackable improvements to key metrics in line with strategy
  • Build, maintain, and promote positive professional working relationships with senior leaders across various functions

What you bring:

  • 3-4 years in strategy consulting or a related field
  • 2+ years of people management, preferably in a large matrix organization; clear skills in coaching and developing more junior members of a team
  • Commercially focused, with a desire to drive great outcomes for the business
  • Significant experience engaging business executives on a strategic level
  • Proactive and strategic thinker, able to look ahead and forsee issues and plan around them
  • Excellent organizational skills; able to coordinate across multiple projects and stay on top of details
  • Strong analytical skills; able to translate targets into tangible process improvements
  • Clear, proactive communicator (both written and verbal); able to listen and work well with others while being confident and assertive where required
  • Quick ability to learn new and potentially technical topics, and then communicate this technical detail in a clear and simple way to a range of audiences
  • Clearly demonstrated ability to build and leverage strong networks, both internally and externally
  • A degree from a good university

Added bonus if you have:

  • Technical expertise in payments products or other highly regulated industries
  • Familiarity with Salesforce as a CRM system (technical knowledge not required)
  • Experience in a cross-functional role requiring alignment across different senior parties in a global organization.
  • A degree from a good university

What we offer you

  • Competitive salary and attractive benefits including private medical cover, dental cover, and travel insurance
  • High exposure to senior stakeholders from across the Merchant organization
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging issues in financial services & technology

#LI-KB2

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases

Location

Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
We love to make a difference in the community! Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Friends outside of work
Eat lunch together
Intracompany committees
African American Network, Women's Network, Young Professionals Group, LGBTQ Organization (GLOW), WorldpayGives, Worldpay Social Committee, and the list goes on!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Worldpay's Healthcare Flexible Spending Account (FSA) allows you to set aside pre-tax dollars to pay for medical, dental, prescription or vision care expenses for you and your dependents
Disability Insurance
Dental Benefits
Enrollment in the Worldpay dental plan provides access to two networks. You can select any dentist, but staying in the networks will cost you less.
Vision Benefits
Enrollment in the Worldpay vision plan provides access to two networks. With each, you receive discounts on eye exams, frames, lenses, contacts and vision correction surgery.
Health Insurance Benefits
Worldpay offers four medical plans - one PPO plan and three Consumer (HSA-eligible) plans. All plans offer preventive care covered at 100%.
Life Insurance
In addition to the basic life insurance provided to you by Worldpay, you can also opt for supplemental life insurance which offers another layer of protection to help meet your family's needs.
Wellness Programs
Wellness365 is a fun and rewarding way to make small changes toward better health every day. Set your interests to get personalized daily tips on nutrition, exercise, stress, sleep and much more.
Onsite Gym
Can't make it to your favorite fitness class or need to de-stress before facing the world? We have a large, well-equipped gym onsite that will help you keep you with your fitness goals!
Retirement & Stock Options Benefits
401(K)
Colleagues are eligible to participate in the Worldpay 401(k) plan immediately upon hire. Choose from traditional pre-tax 401(k), or pre-tax or Roth catch-up contributions or a combination of both.
401(K) Matching
Worldpay matches 100% of the first 5% of deferrals on a per paycheck basis. And the best part - the match is immediately 100% vested!
Company Equity
Employee Stock Purchase Plan
We offer eligible colleagues the opportunity to purchase shares of Worldpay stock at a 15% discount off the market closing stock price on the day of purchase.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
FMLA-eligible colleagues are eligible for up to 120 hours of paid time off to recover from childbirth and to care for and bond with their newborn or newly adopted child.
Family Medical Leave
The Family and Medical Leave Act provides up to 12 weeks of job-protected leave for your own medical condition, or for the care of a spouse, child or parent who has a serious medical condition.
Adoption Assistance
An adoption reimbursement benefit is offered to full-time colleagues who have been employed for at least one year. This one-time, per person benefit helps to cover various adoption-related expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Worldpay encourages all colleagues to pursue continuing education or to work toward a degree in their field.
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
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