Channel Solutions Engineering Manager: Americas – Zoom Video Communications

Who we are: 

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom! 

Roles & Responsibilities 

The Channel Solutions Engineering Manager for the Americas is an exciting and rewarding position.

Zoom is looking for a dynamic leader to join an existing America’s leadership team in driving the success of the Channel at Zoom.

Zoom is looking for a dynamic leader with deep Unified Collaboration, UCaaS and channels experience who can lead, build, and scale the Channel SE team.  

This first line manager role will be tasked with leading the “Delivering Happiness” culture here at Zoom, to our partners, customers, and your team. This leader will be responsible for identifying and hiring the best Channel SE team in the world. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork, and continued improvement both personally and professionally. 

They will also be responsible for serving as the business partner for the Channel Americas Sales Leaders as well as partnering very closely with the existing Channel Engineering leadership. The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

As the Channel Solution Engineering Manager you will:  

• Work with & collaborate with the America’s Channel leadership team to oversee and lead Zoom Channels Solutions Engineers 
• Attract, coach, mentor and develop a highly technical and driven team 
• Set the Zoom technical strategy for Zoom Channel America’s
• Build business plan with your Sales partners
• Handle technical and customer escalations from the team 
• Define and implementing technical demand generation and events 
• Work cross functionally to deliver results 
• Drive the Zoom Vision 
• Deliver happiness 

There will be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom. 

Skills Required 

• 2-4 years leading a channels organization
• Lead by example and influence, always from the front 
• Work effectively across multiple leaders and departments 
• Strong business acumen and executive presence 
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS 
• Minimum 7 years experience in the Unified Collaborations industry 
• Minimum 3 years leading a previous technical presales organization 
• In-depth knowledge of "traditional" voice communications systems and applications 
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes  
• Thorough industry competitive knowledge including solution, technology and product offerings 
• Typically requires BS/BA (EE/CS) or equivalent 

Desired Skills 

• End-to-end IT systems knowledge  
• Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers 
• Formulate and communicate a technical solution / vision 
• Understand Zoom partner and ecosystem partners, products and applications 
• Be flexible and able to function in a high growth environment  

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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