Solution Engineer

| Greater Denver Area

Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

The Solution Engineer (SE) is primarily responsible for driving top line revenue in partnership with Sales, serving as the technical source of truth in both internal and external interactions. This includes ownership of the designs of complex solutions within the assigned patch of accounts and a thorough understanding of how Zayo’s solutions will interact with customer ecosystems. This requires a thorough technical understanding of all of Zayo’s products across the Connectivity, Cloud, and Colocation product suites, as well as a deep familiarity with Zayo’s assets used to deliver solutions, with a primary focus on Connectivity offerings.

As the technical expert for the Zayo account team, the SE will additionally be responsible for partnering in the preparation and delivery of technical presentations, acting as a subject matter expert in all offerings, and helping to both develop sales opportunities and drive them to closure. Development of technical expertise within the ecosystem of assigned customer verticals is a must. Ongoing consultation with sales and engineering teams after sales are closed is critical to ensuring ongoing customer satisfaction with Zayo and its products, and the SE is expected to partner across the Zayo ecosystem, playing a role throughout the lifecycle of the customer relationship.

Responsibilities

Sales Focus and Solution Design

  • Provide technical consultation to customers and internal stakeholders to accelerate the sales cycle and drive opportunities from development to close

  • Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems, within the context of both their business and technical environments

  • Spearhead the design of cost-effective solutions that solve customer requirements in a challenging environment and maintain ownership of designs from both internal- and external-facing perspectives

  • Participate in the creation and delivery of face-to-face technical presentations that demonstrate mastery of Zayo’s products and services

  • Respond to requests for bids and proposals by providing fully-documented technical solutions, with diagrams, that clearly outline all technical components of the solution

Technical Expertise

  • Translate complex technical information into language that customers and internal stakeholders can understand and engage with

  • Keep abreast of competitive landscape and emerging technologies in order to best position Zayo in the marketplace

  • Provide coaching to other team members from a technical and business perspective, both tactically (opportunity level) and strategically (account level)

General

  • Adhere to all company standards and overall business professionalism

  • Ensure all projects and tasks are completed accurately, timely, and independently

  • Demonstrate regular, consistent, and punctual attendance

  • Be a trusted expert for all matters technical

  • Perform other duties as assigned

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience

  • Five (5) years’ experience in a technical or sales role within the telecommunications industry, ideally with at least two (2) years in technical sales engineering or Solution Engineering role

  • Expert-level technical and design skills with MAN and WAN technologies required

  • Experience with Colocation and Cloud IaaS offerings a plus

  • Excellent presentation skills (development and delivery) with experience in front of CIO, CTO and other technical stakeholders strongly preferred

  • Excellent project management skills and the ability to seamlessly manage a significant number of distinct tasks and projects required

  • Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced, team-oriented environment

  • Excellent verbal and written communication skills, including ability to explain technical concepts to laypersons in simple, understandable terms

  • Consistent focus on results and goal achievement

  • Preferred Areas of Technical Background:

    • Expertise in networking protocols (emphasis on OSI Layers 1, 2, and 3)

    • Knowledge of a variety of transport and Ethernet equipment vendors and models

    • High-level understanding of Fiber Optic network design and implementation

    • In-depth understanding of the telecom ecosystem and customer technology ecosystems

    • Proficiency with GIS systems and Google Earth

Rewards

  • Competitive compensation, including stock offering

  • Excellent benefits including health, dental, vision, 401(k), disability, and life insurance

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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