Senior Solutions Architect (Sales Engineer) at brightfin

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Job Description

As part of the sales team, Solutions Architects are responsible for helping deliver profitable bookings and revenue. This includes:

  • Presenting, explaining, and demonstrating brightfin’s business value and solutions to customers, prospects, and partners.
  • Supporting the sales organization (direct and indirect) in conveying the value of brightfin’s solution to address business and market challenges including emerging and disruptive technology using knowledge and experience of the broader market, industry trends and brightfin’s mix of solutions.
  • Providing business, process, and technical assessment, understanding client’s challenges, and portraying this as a gap-analysis that Brightfin can address at a detailed and executive (up to C-Level) level within the organization

Responsibilities

As Senior Solutions Architect, your primary duties and responsibilities include the following. Other duties may be assigned.

  • Ensure the value proposition of solution is communicated to prospects and partners at a senior level to gain buy-in from executives within the client organization
  • Partner with Sales Executive team to provide detailed business understanding, process & technical expertise – drive discovery, perform executive level presentations, solution demonstrations where required
  • Demonstrate authoritative knowledge of current business challenges and opportunities and explain how Brightfin supports business growth and helps customers take advantage of new trends and technologies supported by Brightfin solutions
    • Demonstrate Brightfin’s technology, listen to customer question, and explain how our technology can solve customer challenges, improve their productivity.
    • Engages the client in productive discussions to understand the needs and define the business case
    • Gathers information required to develop a solution
    • Analyzes customer requirements to identify gaps
    • Ensures that the Brightfin Product and solution will meet customer requirements; refines requirements with the customer as needed
    • Identifies pain points and directs customer to focus on processes or needs for which the Brightfin product can show immediate value
    • Understands and translates needs into targeted solution that can be delivered effectively (cost and time) by the Brightfin services organization
    • Can demonstrate the value that will be delivered through the Brightfin solution using modeling tools, Proof of Concepts, and whiteboard presentations
    • Identifies gaps in the implementation and presents solutions – training, need for SME, resource needs, etc.
    • Assist in RFP responses and Pricing of solution
    • Assist in Transition from sales to Implementation phase
  • Communicate solutions based on business value and clearly articulate the business benefits to the prospect, paying regard to the level of effort and change required to realize that value. Able to separate short term from long term strategy and goals.
  • Has deep understanding of the business value provided by Brightfin solutions in all areas of the business, current and emerging. Maintains strong relationships with delivery teams and stays abreast of pipeline activity providing customer feedback to help shape solutions.
    • Manages/Enrolls Brightfin resources to ensure high level of customer satisfaction
    • Ensure consistent communication and management of client needs
    • Gathers high level requirements from the customer that define their specific needs and goals for researching a TEM solution

Qualifications:

The following are the skill sets required for an Sr.SA to achieve success in the role:

  • At least 5 years business experience solving complex business challenges
  • Ability to demonstrate an online platform and present other material such us ROI sheets and Process flowcharts in person and remote.
  • Ability to stay up-to-date and learn new platform functionality & messaging for demonstrations
  • Aptitude for staying abreast of emerging technology and how innovative adoption of technology and business practices can deliver competitive advantage
  • Knowledge of the IT Cloud Expense Management industry including products/services and processes
  • Knowledge of the Telecommunications industry including products/services and processes
  • Knowledge of enterprise software usage and implementation
  • Strong communications skills; the ability to articulate the value of Brightfin’s products/solutions in a clear manner to senior business leaders as well as operational staff
  • Ability to listen, understand and communicate customers' needs verbally and in writing
  • Ability to interact with others in a cooperative fashion to build strong rapport based on credibility
  • Ability to analyze and understand data and the relationships within the data and how it is used by the business (specifically IT & telecommunication information)

Education:

  • Broad industry and business experience, possibly gained through business consulting
  • Working knowledge of Microsoft Office suite to build compelling content and presentations

Special Skills:

  • Develop a strong rapport with prospects by building credibility through knowledge and value
  • Identify customer needs and develop effective solutions that meet expectations
  • Ensure clear communication of customer expectations throughout the Brightfin organization – Executive team, Services, Product, and Support
  • Address prospects concerns and need head on; recruiting the appropriate resources needed to meet expectations
  • Languages: English.

What is expected of you at this level:

  • Work on advanced complex technical projects or business issues requiring state of the art technical knowledge of the industry
  • May be in-house expert on specific technologies
  • Possess strongest of skills acquired through advanced training, often self-taught as formal training in emerging technologies or strategies may not exist
  • 30% travel through the US.

Working conditions:

  • Office environment / Remote
  • Moderate to high travel based on customer meetings and assignments from management

Benefits:

  • brightfin offers a comprehensive health, dental and vision benefits package.
  • Paid time off. We strongly believe in work life balance and taking time for yourself.
  • 401K with employer match.

Company Overview

brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions, offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.

Partnering with enterprises and government agencies globally, brightfin provides cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses. The company has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company.

Brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.

An Insider's view of brightfin

How has your career grown since starting at the company?

I've learned that growth is a mentality that creates success. Out of college, I started in an entry-level position and quickly rose to Corporate Trainer because brightfin provides one-on-one mentoring that empowers a growth mentality. I'm proud to represent an organization that creates opportunities for anyone willing to try.

Angie Cromwell

Sr. Manager of Enablement

What are brightfin Perks + Benefits

Culture
Volunteer in local community
We believe success requires a holistic approach. Shared success creates thriving communities and so we give back our time and donations to help those in need and support causes we are passionate about
Partners with Nonprofits
We partner with Non Profits such as Susan G. Komen, Habitat for Humanity, Rite of Passage, 4 Paws 4 Life, Project Angel Heart, Matthew Shepard Foundation and more!
Friends outside of work
Intracompany committees
Open door policy
Group brainstorming sessions
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Disability Insurance
Dental Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Vision Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Health Insurance Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Life Insurance
Wellness Programs
Our wellness programs focus on the holistic elements that create a healthy body and mind. Alex Hart, our Wellness Coordinator, works with individuals and groups for personal coaching and fun events.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Our 401(k) offers participants a simple way to save and easy to use wealth management tools with a broad range of plan design options from auto-enrollment to discretionary employer contributions.
Performance Bonus
Whether it be SPIFFs, paid vacations, or end-of-the-year bonuses, we believe in celebrating wins, so our performance bonus reflects that philosophy.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We strongly believe in work life balance. Our vacation policy includes two weeks paid time off for all employees and up to four weeks for tenured employees of five years or longer.
Paid Holidays
We offer paid time off for all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Our casual dress code and open environment create a comfortable, thriving community. On dress down Fridays, employees have the opportunity to wear sweats for a small donation to our Giving Back fund.
Fitness Subsidies
We provide a 24-Hour Fitness gym membership for all employees who choose to partake, as well as personal training with our Health and Wellness Coordinator.
Professional Development Benefits
Job Training & Conferences
Our training programs are designed to empower each of our people with the tools they need to succeed both professionally and personally. Each of our employees get to help shape the path of their role.
Lunch and learns
Cross functional training encouraged
Promote from within
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