Senior Sales Operations Manager - Commercial at Zoom Video Communications (Greater Denver Area, CO or Remote)

| Greater Denver Area | Remote
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Zoom is seeking a Senior Sales Operations Manager (SSOM) to work as an embedded resource to the Commercial market teams and that segment’s sales management team. The Senior Sales Operations Manager (SSOM) plays an important role to sales management teams by partnering with sales leadership, and key cross functional stakeholders across the business to better execute on structure, evaluate business problems, design and then implement actionable recommendations, while tracking success metrics. Also, the SSOM will be called on to assess our sales effectiveness, sales productivity, KPI framework and revenue programs to exceed our goals. This person will have a depth of experience in high growth SaaS markets. This is a strategic thinking role, balanced with being comfortable with hands on finessing of data by working through specific data driver deliverables, while at the same time analyzing and providing insights on opportunity/risk levels. In short, we are looking for a highly experienced generalist in sales strategy and operations.


  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics

  • Partner extensively with the Go to Market Insights team to understand the quantified view of the market opportunity. This understanding will help you to make recommendations on optimizing sales resource planning and quota planning accordingly

  • Define, manage, and provide insights on key performance indicators (KPIs) across a range of selling segments: direct, indirect, Commercial, etc.

  • Become a subject matter expert on Sales Segmentation definitions, Sales Booking Policy and Global Rules of Engagement. This may include weighing in to help resolve any disputes over policy that may arise

  • Understand the impact of Privacy and Security issues as the impact Zoom across the business

  • Co-lead executive analyses, strategies, and deliverables (e.g., Executive presentations, QBRs, etc.)

  • Utilize the Zoom sales technology stack to regularly report to sales leadership and the executive team all activities, performance, data and reporting

  • Work collaboratively to deploy technology to increase the amount of time that reps spend selling and to automate key processes

  • Quickly synthesize information, structure a concise, clear presentation of findings to an executive audience and prioritize issues as appropriate

  • Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity

  • Working in partnership with Sale Enablement and GTM Insights. Deliver a unified and connected planning and best practice environment around quota management, territory management, pipeline management, forecasting, quarterly business reviews and GTM Planning, in collaboration Financial Planning & Analysis, Data Management, Enterprise Systems teams, Marketing, Marketing Operations, Human Resources and Sales Support, all of which support a world class sales organization

  • Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines

  • Partner with Sales Enablement on implementation of enabling systems and tools, working closely with internal systems teams towards reducing ramp times of new reps

  • Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale as the business expands globally


  • 8+ years of work experience in Global Sales Strategy, Sales Operations, or Business Operations

  • Experience working within the Majors market teams

  • The ability to articulate specific Majors market understandings and insights

  • 5 years’ work experience + Zoom experience in Sales Operations & Enablement, could act as a substitute for 8+ years work experience

  • 5 years’ experience with SaaS, B2B, multi-product and technical sales business models, with a preference to high growth companies.

  • Must be highly proficient in, Google docs, Excel, and technically savvy for other key sales applications; will consider another CRM proficiency

  • Direct or indirect management experience with global sales leaders in worldwide regions

  • Comfort with C-level presentations, meetings, strategy discussions, yet possesses the ability to connect with field sales reps

  • Outcomes-oriented approach to sales and sales operations with corresponding experience managing key metrics for success

  • Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills



  • BS Degree in business, economics, communications or other disciplines is preferred but not required

  • MBA degree preferred but not required, will also consider an MA with a specific discipline

  • Certificates in global strategy or business analytics from credentialed universities also preferred

Colorado Salary Range or On Target Earnings:


$101,070.00 USD

Maximum :

$187,020.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
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    • RubyLanguages
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    • Shell/BashLanguages
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    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail


We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.


Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!


Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.


Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.


SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.


Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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