Senior Sales Operations Manager - Commercial at Zoom Video Communications
Zoom is seeking a Senior Sales Operations Manager (SSOM) to work as an embedded resource to the Commercial market teams and that segment’s sales management team. The Senior Sales Operations Manager (SSOM) plays an important role to sales management teams by partnering with sales leadership, and key cross functional stakeholders across the business to better execute on structure, evaluate business problems, design and then implement actionable recommendations, while tracking success metrics. Also, the SSOM will be called on to assess our sales effectiveness, sales productivity, KPI framework and revenue programs to exceed our goals. This person will have a depth of experience in high growth SaaS markets. This is a strategic thinking role, balanced with being comfortable with hands on finessing of data by working through specific data driver deliverables, while at the same time analyzing and providing insights on opportunity/risk levels. In short, we are looking for a highly experienced generalist in sales strategy and operations.
Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics
Partner extensively with the Go to Market Insights team to understand the quantified view of the market opportunity. This understanding will help you to make recommendations on optimizing sales resource planning and quota planning accordingly
Define, manage, and provide insights on key performance indicators (KPIs) across a range of selling segments: direct, indirect, Commercial, etc.
Become a subject matter expert on Sales Segmentation definitions, Sales Booking Policy and Global Rules of Engagement. This may include weighing in to help resolve any disputes over policy that may arise
Understand the impact of Privacy and Security issues as the impact Zoom across the business
Co-lead executive analyses, strategies, and deliverables (e.g., Executive presentations, QBRs, etc.)
Utilize the Zoom sales technology stack to regularly report to sales leadership and the executive team all activities, performance, data and reporting
Work collaboratively to deploy technology to increase the amount of time that reps spend selling and to automate key processes
Quickly synthesize information, structure a concise, clear presentation of findings to an executive audience and prioritize issues as appropriate
Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity
Working in partnership with Sale Enablement and GTM Insights. Deliver a unified and connected planning and best practice environment around quota management, territory management, pipeline management, forecasting, quarterly business reviews and GTM Planning, in collaboration Financial Planning & Analysis, Data Management, Enterprise Systems teams, Marketing, Marketing Operations, Human Resources and Sales Support, all of which support a world class sales organization
Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines
Partner with Sales Enablement on implementation of enabling systems and tools, working closely with internal systems teams towards reducing ramp times of new reps
Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale as the business expands globally
8+ years of work experience in Global Sales Strategy, Sales Operations, or Business Operations
Experience working within the Majors market teams
The ability to articulate specific Majors market understandings and insights
5 years’ work experience + Zoom experience in Sales Operations & Enablement, could act as a substitute for 8+ years work experience
5 years’ experience with SaaS, B2B, multi-product and technical sales business models, with a preference to high growth companies.
Must be highly proficient in Salesforce.com, Google docs, Excel, and technically savvy for other key sales applications; will consider another CRM proficiency
Direct or indirect management experience with global sales leaders in worldwide regions
Comfort with C-level presentations, meetings, strategy discussions, yet possesses the ability to connect with field sales reps
Outcomes-oriented approach to sales and sales operations with corresponding experience managing key metrics for success
Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
BS Degree in business, economics, communications or other disciplines is preferred but not required
MBA degree preferred but not required, will also consider an MA with a specific discipline
Certificates in global strategy or business analytics from credentialed universities also preferred
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Hear from our leadership team
Browse Awards and Employee Reviews on Comparably
Visit our Blog
Zoom with us!
Find us on social at the links below and on Instagram