Revenue Operations Associate, Customer Success at Iterable

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Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most—creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado's Best Paying Companies! We've also been listed on Wealthfront's Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.

We have a global presence with offices in San Francisco, New York, and Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference: 

Our Revenue Operations team  is looking for an Operations Associate to serve as a partner to accelerate the efficiency of the Customer Operations team with a focus on Customer Success. The ideal candidate is an all-around athlete that can provide analytical support and is ready to dive into operational systems and processes to improve the efficiency of the organization. 

Our ideal candidate is someone who looks to solve problems in innovative ways and resists "this is how it's always been done" thinking. They’re unafraid of ambiguity. Rapid change and learning excites them, and they thrive in ambiguous, fast-paced environments. They're a data-first problem solver who lets data win arguments.

In this role, you’ll report to our Manager, Customer Success Operations. This is a fantastic opportunity to join a scaling Operations team where you will be exposed to Operational challenges across the entire post-sale organization including, Customer Success, Professional Services, Support, and more. You’ll be a cornerstone for our go-to-market teams and play a key role in our success as we scale. 

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description. 

In this role you’ll get to:

  • Become the subject matter expert on CX go-to-market strategy and data, including our customer journey, service offerings, segmentation and customer database
  • Own post-sales tools, provisioning, and be to go-to for day to day questions
  • Perform data analysis for strategic projects, deep dives, and recurring meetings  that drive to actionable insights for our CX leaders and team
  • Work with stakeholders to set and measure post-sales KPIs
  • Create post-sales reports, dashboards for key stakeholders across the organization
  • Act as the go to person for post-sale ticket requests
  • Collaborate and work with Customer Success, Professional Services, Support,and RevOps teams

We are looking for people who have:

  • Experience managing timelines and presenting effectively to stakeholders
  • Ability to collaborate cross-functionally and partner with stakeholders to drive business performance
  • Strong analytical skills and comfort with multiple data sets  
  • Experience being a self-starter, with an ability to incorporate feedback and communicate effectively
  • Experience with Excel and/or Google Sheets
  • Some experience with systems and databases
  • Familiarity with project management and project management tools, such as Asana
  • Highly self-motivated and willing to collaborate cross functionally in a fast-paced and fast-growing environment
  • Bonus points for experience with or interest in learning: Salesforce, Gainsight, Zendesk, Sisense, and other tools within our post-sales technology stack. 

Perks & Benefits:

  • Paid parental leave
  • Great compensation packages, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Daily lunch allowance
  • Monthly Employee Wellness allowance
  • Quarterly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

We've rethought traditional workplace planning and are looking to strengthen belonging, innovation, productivity, and happiness whether it's in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Last Update: 11/3/21

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • PlayFrameworks
    • AWS (Amazon Web Services)Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases

Location

Our office is right on 16th Street Mall with easy access to all of Downtown!

An Insider's view of Iterable

How does your team reward individual success?

Being a product engineer, it’s so rewarding to see customers use the features I've worked on. We're really pushing to add new features and grow the experience on Iterable. It's fantastic to hear feedback from our support and sales teams of how much customers appreciate the features we've worked on and released!

Jeffrey

Software Engineer

What's the biggest problem your team is solving?

Iterable is helping marketers wade through the endless sea of customer data to create exciting and engaging experiences for their consumers. The primary channel we do this in is email—but we're a cross-channel platform allowing for marketers to also manage mobile push, in app, and social media as well.

Kevin

Senior Manager, Growth Sales

What makes someone successful on your team?

In one word, curiosity. I think we’ve done an amazing job of hiring really smart people, but what gives us the edge is everyone’s curiosity and desire to learn. Our people are successful because they want to find answers and grow their knowledge set every day. Luckily, we are an incredibly collaborative team, so it’s easy to learn from our peers.

Lindsey

Enterprise Customer Success Manager

How do your team's ideas influence the company's direction?

Iterable is a great place for anyone who is not just satisfied with the status quo, but who works hard to drive things forward. A recent example of how we influenced the company’s direction is our quarterly Engagement Survey. Our HR team works with managers to set initiatives to increase engagement and make Iterable an even better place to work.

Sara

VP of People

How would you describe the company’s work-life balance?

Iterable embodies balance as one of our core values. Our company does a great job of promoting this balance through various stipends to promote health and wellness. One of the reasons I have enjoyed my time here so much is the encouragement that this company gives its employees to try new experiences both at work and in their personal lives.

Dan

Senior Director, Operations

What are Iterable Perks + Benefits

Iterable Benefits Overview

-Health Insurance
-Dental Insurance
-Vision Insurance
-Life Insurance
-401k (no company contribution at this time)
-$10/day lunch stipend Monday-Friday
-Generous wellness/fitness allowance of $120/month
-Generous professional development allowance of $300/quarter
-Flexible vacation policy
-Paid Parental leave of 12-weeks
-Pre-tax commuter benefit (no company contribution at this time)
-Automatic $50/month reimbursement for personal phone/data use
-Calm.com app Premium membership

PLUS Office Perks Including:
-Unlimited coffee, drinks, and snacks
-In-office culture bonding events once a month
-In-office lunchtime Yoga and Pilates 2x a week
-Adjustable sit/stand desks
-Free secured bike parking
-Onsite gym facilities
-24/7 Access

Culture
Volunteer in local community
Our internal volunteer group is called Charitable. We've supported a variety of local non-profits varying from environmental cleanup to preparing food at shelters.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
One of our Denver employees started an employee group called ZenIt. With Balance being a Core Value at Iterable, ZenIt provides a community dedicated to practicing medication during work hours.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We have pilates and yoga in the office once a week each. In addition, twice week team meditation sessions.
Mental Health Benefits
• Spring Health: A care navigator for mental health services and resources. • Headspace: Access to meditation made simple • Calm Premium Membership • Quit Genius • Balance Day (first
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Bonus plans vary based on team and role.
Match charitable contributions
Iterable will match all charitable contributions*. In special cases, Iterable will donate 2x the amount of charitable contributions made. *Charitable matching subject to matching cap
Child Care & Parental Leave Benefits
Generous Parental Leave
12 weeks of parental leave is the standard for all parents, subject to additional time if needed for the birth parent (flexible work policy).
Flexible Work Schedule
Remote Work Program
97% of all Iterators are eligible to select between three work modes - In-Person, Remote, and Flex. Work modes can be adjusted on an annual basis.
Family Medical Leave
Adoption Assistance
Eligible adoption and fertility-related expenses will be reimbursed up to a lifetime maximum of $10,000.
Return-to-work program post parental leave
Company sponsored family events
Iterable has a couple of events throughout the year that involve spouses and children.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Iterable's vacation policy is unlimited and flexible (all PTO must first be cleared by a manager).
Paid Volunteer Time
Iterable asks all employees to spend at least 5 working hours in a volunteer role throughout the year. If you have a charity you would like us to help out, let us know!
Sabbatical
One month paid time away after four years or five weeks paid time away after five years (plus $2k towards airfare).
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
All employees have the ability to expense lunch or groceries at $50/week ($200/month).
Game Room
We have Ping Pong, Pop A Shot, and a variety of other games and areas to relax and get away from your desk!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
There is onsite paid parking in the building however the employee will have to contact the building for availability.
Pet Friendly
Fitness Subsidies
Iterable has a Fitness and Wellness stipend of $120 per month that covers a variety of health and fitness services and activities.
Home Office Stipend for Remote Employees
New Hire Work From Home $500 Allowance towards setting up your home office (examples: standing desk, air purifer, office supplies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
This program endeavors to empower today’s employees to grow into tomorrow’s leaders by pairing mentees with experienced members of the Iterable community.
Continuing Education stipend
Iterable offers a quarterly Professional and Personal Development stipend of $300. You can use this on a variety of professional and personal trainings either in the classroom or online.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

When it comes to company culture, our answer is simple: prioritize people. From day one, our founder, Andrew Boni, recognized that Iterable’s core purpose revolved around people—to enrich the relationships between consumers and brands, to empower the marketers who create experiences, and to unite a team capable of bringing such a vision to life.

Our intention is to design a workplace that fosters a culture of belonging, no matter the work mode or circumstance. Our perks and benefits reflect this commitment.

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