IntelePeer
Centennial, CO
Remote

Mid-Market Account Manager at IntelePeer

| Remote
Sorry, this job was removed at 1:30 p.m. (MST) on Friday, August 6, 2021
Find out who's hiring in Colorado.
See all Sales jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About the position

As a key member of our Account Management Team, the Account Manager is responsible for working hands on with the Channel Team and the Regional Directors in developing and growing the gross profit on their overall account base customers. This position is listed in the Denver area, but could be also performed remotely.

REPORTS TO: Senior Director Mid-Market

Position responsibilities 

  • Desire to build and optimize the post-sale customer relationships daily, while driving customer satisfaction.
  • Become a main point of contact for the customer account base.
  • Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account’s activity.
  • Upsell and cross sell into customer account base to attain and beat the quota.
  • Position and sell our paid CPaaS services.
  • Accurately forecast Sales & Revenue expectations.
  • Provide timely, detailed, and accurate reporting to internal and external audiences.
  • Champion customer needs/concerns from the account base to the Director of Account Management and across the internal departments.
  • Do quarterly Account Reviews for your highest billing customers.
  • Contact your highest billing accounts at least once a month.
  • Other duties as assigned

Education

  • Bachelor’s degree in related field highly preferred

Fill out the form below to apply for this job

NAME

EMAIL

PHONE

Upload your Resume

MESSAGE / COVER LETTER

Expertise & experience

  • Strong experience in supporting and the selling of SaaS products.
  • Top performer of driving growth in Sales revenue and Gross Profit through a Strong experience in supporting and the selling of SaaS products account base.
  • Establishing strong relationships with customers and partners to align on the overall approach in supported regions.
  • Complete understanding of IntelePeers product set and the competitive marketplace that exists for IntelePeer
  • An understanding of Customer Success Management and how to adapt to daily activity.
  • Demonstrated ability to interact daily with customers at all organizational levels.
  • Excellent communication skills and strong work ethic; a self-motivated team player.
  • Ability to build a comprehensive Account Plan to facilitate deeper/wider relationship in assigned accounts.
  • Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Outlook and understanding of Customer Success (CSM).
  • Proficient in Cisco WebEx
  • 5+ years’ experience in account management and customer experience
  • Strong experience in the SaaS and CPaaS industries with knowledge of SIP trunking, Unified Communication, cloud-based communications for the Enterprise and Contact Center market

Competencies

  • Superior verbal and written communication skills
  • Willing and able to accommodate travel when needed
  • Astute interpersonal relationship management
  • Positive, professional attitude
  • Quality and customer service driven to consistently delight customers
  • Strong initiative, self-motivated, proactive, and resourceful
  • Utilizes strong organizational and prioritization skills
  • Team player who is willing to go above and beyond to help others
See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen
Previous
Next

What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Corporate Marketing Manager

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. Recognizing our employees is integral to our continued success as a team and a business. In my specific role, I recognize employee efforts through personal and public recognition.

Donna Sue

VP of Corporate Marketing

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

IntelePeer Careers In Denver
12

All Jobs
All Jobs
Dev + Engineer
Marketing
Operations
Product
Sales
Tap to close

Tier III Support Engineer

IntelePeer
Greater Denver Area
4 days ago
+46
IntelePeer delivers an omni-channel communications platform built for the enterprise. We believe that business communications are meant for more than just simple interactions - they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve

Senior Insights Product Manager

IntelePeer
Remote
5 days ago
+46
IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better - driving more revenue, improving their customer experience, and making better business decisions - leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with existing business solutions.We provide a fast-paced, innovative, and casual

Sr Linux DevOps Engineer

IntelePeer
Remote
6 days ago
+46
Intelepeer is a leading CPaaS provider and a fast growing company based in San Mateo, Denver and Dania beach Florida. We are looking for Senior Linux DevOps Engineer (preferred Redhat / Centos) for our Denver office to manage more than 1000 servers cross multiple datacenter and public cloud. He/she will work with other team members to provide reliable system infrastructure via internal and public cloud providers(AWS, IBM, GCP). The

Development Support Engineer - CPaaS

IntelePeer
Remote
6 days ago
+46
This position is remote.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.IntelePeer is seeking an experienced, Development Support Engineer to join our growing Product team.In this role you will be tasked with to assist managing more

Number Administration Specialist

IntelePeer
Greater Denver Area
6 days ago
+46
This position is based at our Denver location.IntelePeer delivers an omni-channel communications platform built for the enterprise. We believe that business communications are meant for more than just simple interactions - they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create

Account Development Specialist

IntelePeer
Remote
1 week ago
+46
This position is remote and can be worked anywhere from within the US.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.IntelePeer is looking for an experienced Sales Development Representative with success in driving and delivering on

Partner Success Manager

IntelePeer
Remote
1 week ago
+46
This position is remote in the Mid-Atlantic and Southeast Regions of the US. Qualified candidates must live within this region.IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better - driving more revenue, improving their customer experience, and making better business decisions - leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use

Director, Strategic Partner - Business Development

IntelePeer
Remote
1 week ago
+46
This position is remote.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions - they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to

Product Marketing Manager

IntelePeer
Remote
2 weeks ago
+46
This position is remote.We're looking for a Product Marketing Manager to join our team and help drive growth and adoption of our Media Services products, including voice services and UCaaS/CCaaS enablement. You'll act as the voice of the customer, be a go-to expert on our products, market, and competitors, and plan and execute GTM activities. You'll collaborate closely with Product Management, Sales, Software Development, and Marketing to

Regional Director - Channel Sales Southcentral

IntelePeer
Remote
2 weeks ago
+46
This position is remote, covering the Southcentral region of the US. Candidates must live in the following states; Texas, Louisiana, Arkansas, Missouri, Kansas, or Oklahoma.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.As a key

Regional Director - Channel Sales Northeast

IntelePeer
Remote
2 weeks ago
+46
This position is remote, covering New York, Pennsylvania, New Jersey, and Ohio. Candidates must come from these states.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.As a key member of our national Sales Team, the Regional Director -

Senior Marketing Automation Manager

IntelePeer
Remote
3 weeks ago
+46
This position is remote, with a preference for individuals based in South Florida.IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.IntelePeer is seeking an experienced, Marketing Automation Manager to join our growing team.The