Manager of Customer Success at Bonusly (Remote)

| Remote
Employer Provided Salary: $89,600-$134,400 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 11:01 p.m. (MST) on Thursday, March 9, 2023
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Make recognition fun. Love your work. 🤗💚🎉
 
Join our small but growing team dedicated to building engaged, recognition-rich cultures in workplaces across the globe!
 
To learn what makes our company culture unique, take a peek at our Employee Un-Handbook, check out our Instagram, and check out this video to see what it’s like to work here.
 
*** Bonusly’s “Workplace”: Bonusly is still hiring! We currently conduct all interviews and on-boarding new hires remotely. Bonusly has both a hybrid and remote workforce and will furnish all employees with what they need to work remotely. ***
 
What is Bonusly? 
Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it.
 
What is our mission?
Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams. We believe that the way we work today can be so much better.
 
How do we get there? 
Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.


We're looking for a people, process and revenue-focused Manager of Customer Success to scale our Customer Success team. You’ll be responsible for managing and growing a team of dedicated CSMs focusing on driving product adoption, leading a positive customer experience, and driving growth through renewals and gross revenue retention improvements. This position reports directly to the VP of Customer Success.

You’ll have the opportunity to shape the organization in meaningful ways and play a pivotal role in reducing customer churn, scaling our business and your team of rockstar employees.

� At Bonusly, you’ll…

  • Motivate, develop and hire a high-functioning team that exceeds goals and drives business value
  • Run weekly 1:1’s, team meetings and daily huddles with your team
  • Report on individual and team progress towards revenue based KPIs
  • Empower CSMs to successfully manage a book of business 
  • Reduce churn and partner on expansion opportunities with sales team
  • Drive our customers to adopt Bonusly solutions and increase participation, contributing to a healthy book of accounts.
  • Excel at delivering delightful experiences, with a focus on customer happiness, success, and retention.
  • Collect customer feedback and advocate customer needs cross-departmentally, especially with Product and Engineering
  • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
  • Assess current processes with the goal of identifying and implementing efficiencies

💚You’re a great fit if you…

  • 5+ experience in Customer Success, with direct experience in software scale-ups from ~$15M-$50M in revenue.
  • Have 3+ years of people management experience in Customer Success or Account Management, specifically with quota-carrying teams.
  • Have experience working with project teams that include C-level executives
  • Are able to work in an ever-evolving environment to collaborate across multiple levels to achieve cross-functional business objectives.
  • Love tracking and measuring data to understand how your team is performing against KPIs and where improvements can be made
  • Prioritize customer experience by building meaningful and trusting relationships

Bonusly points for…..

  • Have experience building/managing Customer Success/Account Management functions, particularly in SaaS companies. 
  • Have experience managing accounts within Human Resources (or related) software companies.

Compensation:

  • Salary range: $89,600 - $134,400 
  • Equity: 0.03%- 0.09% equity



🎉Benefits and opportunities include...
• Collaborating with a growing team of smart & passionate creators.
• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.
• Being empowered to innovate, take ownership, and motivate change at a growing company.
• Fully covered Medical/Dental/Vision insurance.
• Fully covered short-term/long-term disability and life insurance
• Progressive vacation policy.
• 401(k) with employer matching.
• Subsidized wellness, transit, and professional development.
• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition) 
 
💚 What's it like to work at Bonusly? 
Culture and employee experience are some of our top priorities! See what we're all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values. 
 
Covid-19 Vaccination Policy: 
Bonusly prioritizes the safety and wellbeing of all our team members regardless of vaccination status. The CDC believes getting vaccinated against COVID-19 is the single most effective thing we can do to protect our team members, their families, and their communities. Currently, in order to attend any company/team events in person we require all attendees to be vaccinated (unless state laws say otherwise). 
 
🔸 We actively work toward greater diversity, equity, and inclusion
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
We are committed to providing reasonable accommodations for individuals in our job application process. If you need assistance or accommodations, please let your recruiter know if we reach out for an initial phone screen.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ClubhouseManagement
    • GSuiteManagement
    • HubSpotCMS
    • HubSpotCRM
    • GainsightCRM
    • HubSpotEmail
    • Google AdsLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Bonusly is a both a remote and hybrid workplace, we hire in all 50 states and for employees based in Colorado, access to our Boulder, CO office. Our Boulder HQ is located in the WeWork at Canyon + 28th, with restaurants, shops, and a bus stop in front of the building

An Insider's view of Bonusly

What's something quirky about your company?

As soon as I met the people I would be working with at Bonusly, I knew I wanted to work here. My manager provides a space where the team can build psychological safety with each other. We feel empowered to speak up and try things out. I’ve never met anyone on my team in person, but I’ve never felt a company’s culture as strongly as at Bonusly.

Erin

Senior Software Engineer

What projects are you most excited about?

I'm excited about the work that we're doing when it comes to Diversity, Equity and Inclusion. There's so much work to be done in this area and support to do it at Bonusly. There was a lot already being done to live our value of #seek-and-embrace-diversity in action (especially in our recruiting process) and I'm excited to be expanding on that.

Vicki Yang

VP, People Operations

What are some things you learned at the company?

At Bonusly, I have learned to be adaptable and thrive in an environment of change. We are constantly making processes and our product better to fit the needs of our customers and future customers. It's important to listen and act on feedback and be prepared to change for the better!

Maddy Beckmann

Manager, Mid-Market Sales

How do you make yourself accessible to the rest of the team?

I host bi-weekly AMAs where the team can ask me literally anything. This has helped strengthen our team communication drastically during the pandemic. I'm always available to the team on Slack. We also have monthly all-hands meetings where the leadership team presents on the current state of the company and opens it up for questions from the team.

Raphael Crawford-Marks

CEO

How does the company support your career growth?

Bonusly's professional development process is outstanding and includes scheduled peer feedback along with more formal peer reviews. This feedback is recorded, prioritized, and mapped to career ladders so you know exactly what to work on to improve. We also have a generous yearly budget for conferences, courses, and other learning materials.

Albert

Paid Media Lead

More Jobs at Bonusly

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
View Bonusly's full profileSee more Bonusly jobs