Digital Advertising Account Manager at TeamSnap

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About us
TeamSnap is a sports and communication platform dedicated to empowering play in youth sports. We encourage our people to bring big ideas and tiny egos which lands us on Outside Magazine’s list of “Best Places to Work” on the regular.

TeamSnap is seeking a Digital Advertising Account Manager for our rapidly growing Digital Advertising Team.

 A critical element of this role will be to create and develop a well-integrated and highly effective team, creating an environment where they can do the best work of their careers. This role will directly report to the Director of Revenue Operations, Britt Begley, and work with cross-functional stakeholders including product, marketing, sales, customer experience, and finance.

As a Digital Advertising Account Manager for our Digital Advertising Team you’ll play a critical role in supporting and managing a book of agency & brand advertising clients. You will be responsible for delivering exceptional customer service while growing new and existing business alongside the advertising sales team. This position will report to the Director of Operations for the Advertising and Ecommerce business.

What you'll be doing:

  • Manage a book of business with revenue retention and growth in mind, while providing exceptional client support.
  • Proactively manage advertising packages to ensure an overall great experience with TeamSnap.
  • Partner with the sales team to ensure clients are receiving proper program expectations.
  • Pursue upsell opportunities by showing the value of TeamSnap’s advertising program.
  • Represent TeamSnap and act as a positive member of our vibrant and growing company.

What'll set you up for success:

  • Bachelor's Degree and 5+ years of relevant account management or client facing experience with an advertising based business or advertising agency.
  • Requires a minimum of 1-2 years ad trafficking in Google Ad Manager or similar system
  • Ability to take raw data and make it into beautiful client-facing reports
  • Strong understanding of media and advertising KPIs
  • Solves for saying “Yes”.
  • Ambitious (you never settle for mediocrity).
  • Experience in sales or advertising required. Ability to receive and implement feedback immediately.
  • Strong belief in proactive rather than reactive approach to handling clients and problems.
  • Solid ability to handle tough conversations with business owners in a professional, solution- oriented manner.
  • A passion and deep understanding of customer service and business growth.
  • Ability to multitask, adapt and manage multiple clients across different time zones.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • Strong interpersonal communication (both verbal and written).

Location
We are headquartered in Boulder, Colorado, but this job is remote (unless you happen to live near Boulder, in which case you’re welcome to come to the office). TeamSnap is a mostly-distributed company, so you must be very comfortable working with people who aren’t in the same physical location as you or each other. While we love all parts of the world, we can only hire permanent US residents at this time.

Compensation
We’re committed to equitable compensation for all TeamSnappers. The salary for this role starts at a minimum of $56,000 plus bonus and benefits. This applies to Colorado-based employees only and may be adjusted based on work experience, skills, certifications, and geographic location.

Benefits and Perks
TeamSnap provides a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

Benefits include: 
• We're not just remote, we are remote-first. We've been working remotely since before COVID made it cool
Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
$1,500 annual learning and development stipend 
Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap Swag to keep you looking sharp
Monthly stipend for health & wellness and much more! Click here for the deets!

Inclusion and Diversity
Bring your real self to work. Celebrate what makes you unique. Part of our commitment to inclusion and diversity includes deepening our relationships with our employee resource groups (women, people of color, and LGBTQIA+). Our ERGs partner regularly with the executive team and people experience team to hold TeamSnap accountable in building an environment where everyone feels valued. We are an Equal Employment Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BigqueryAnalytics
    • DBTAnalytics
    • Mode AnalyticsAnalytics
    • Google Cloud PlatformAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • MiroManagement
    • WordpressCMS
    • SalesforceCRM

Location

We're fully remote, but our HQ is located near Pearl Street in Boulder, Colorado within walking distance of countless coffee shops and restaurants.

An Insider's view of TeamSnap

What's something quirky about your company?

Even though TeamSnap is primarily remote, you quickly make fast friendships here. We have TONS of Slack channels to bond over topics like dogs, cooking, or the latest series on Netflix. Joining TeamSnap means you can pretty much guarantee you'll add another best friend to your life.

Marika

Marketing Specialist

What kinds of technical challenges do you and your team face?

We deal with a variety of technical challenges related to our product and user experience. One example was when we built a new chat feature in the Google Cloud ecosystem and users informed us that they were unable to clear their unread message badge count. We experimented with Google Pubsub to solve this issue, which worked!

Peter

Software Engineer

What makes someone successful on your team?

Fearless curiosity and a strong sense of ownership. We work together to agree on what needs to be done; the how (or when) isn’t as important. We don’t do a lot of transactional work on this team, and the impact of our work (positive or negative) ripples through the entire company to our customers.

Alex

Staff Site Reliability Engineer

What is your vision for the company?

My vision for TeamSnap is to become the #1 software platform in youth and amateur sports,

Peter

CEO

How would you describe the company’s work-life balance?

As someone who manages our user education content, I really appreciate the high level of flexibility and trust at TeamSnap. I’m able to slot my work hours around all the things I need to get done throughout the day as a single parent, and have been able to easily integrate my work and life together.

Bria

Customer Experience (CX) Content Manager

What are TeamSnap Perks + Benefits

TeamSnap Benefits Overview

TeamSnap provides a comprehensive benefits package to keep everyone fulfilled. Although headquartered in Boulder, CO, TeamSnappers work all across the US and even the world! The flexibility and high level of trust are key parts of our package.

Some other highlights include:
- 100% paid medical/dental/vision premiums for you and the family
- HSA and FSA provided
- Life insurance premiums covered at 100%
- Short-term and long-term disability insurance premiums covered at 100%
- Learning fund for growth and development
- Wellness fund for gym memberships, yoga classes, mindfulness apps, and more!
- Unlimited PTO
- Paid parental leave for all parents (not just primary or secondary)
- 401K
- TeamSnap swag
- Travel to fun locations for all-company meetings and team events
- Casual dress code
- HQ is a dog-friendly office
- Eco-Pass for transportation provided for those who are local to the Boulder/Denver area

Culture
Volunteer in local community
Friends outside of work
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: @Women, Pride (LGBTQIA+), and Blended (People of Color)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
TeamSnap offers six weeks of paid leave for all new parents (not just primary or secondary) after six months of service.
Flexible Work Schedule
Being the first person at your desk and the last to leave means absolutely nothing at TeamSnap. We evaluate based on the work produced.
Remote Work Program
All TeamSnappers can work 100% remotely. We've been remote from the very beginning!
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
TeamSnap offers ten paid sick days per year.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
We offer a one-time home office stipend/equipment stipend to deck out your new workspace.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
TeamSnap offers an annual stipend of $1,500 to learn and grow in your career.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
TeamSnap offers an annual stipend of $1,500 to learn and grow in your career.
Time allotted for learning

Additional Perks + Benefits

For a full list of our benefits and perks, check out: https://www.teamsnap.com/about/careers/teamsnap-employee-benefits-with-…

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