Department Overview

IHS Markit is a dynamic team consisting of more than 5,000 analysts, data scientists, industry experts, and software developers serving 80% of the Fortune Global 500, and over 50,000 Clients in over 140 countries. In IHS Markit’s Product Design division, we understand deeply that new product development typically overruns deadlines by 120%, while 70% of companies admit to investing in duplicative research. It is our mission to rescue your technical professionals from the rising tide of raw data and opinions. Goldfire by IHS Markit is a scalable cognitive search engine that provides single-point access to information across the enterprise and empowers the technical professional to make the right decision at the right time. Leveraging state-of-the-art AI-powered Natural Language Processing, Goldfire automatically reads, organizes, and summarizes technical knowledge to solve problems, inform decisions, and deliver value to your organization.

Summary of Role:

As an IHS Markit Consulting Engineer your primary directive will be to deploy, configure, troubleshoot, and validate Knowledge Management solutions both on-premise and cloud environments.  You will also be involved in the pre-sale, requirements gathering, solution definition, system requirements process. You will need to understand the technical requirements necessary to meet the customers’ needs and expectations and will help translate these requirements into a set of specifications and success criteria.  In this capacity you will be accountable for successful delivery of contracted services in a manner consistent with agreed upon timelines, deliverables and quality standards.  You will work closely with Client IT and Business associates along with other IHS Markit team members.

General Job Duties:

The IHS Markit Consulting Engineer is accountable for implementing Knowledge Management software and services solutions to meet customers’ needs.  Services Consulting Engineer activities include:

• Studying customer data repositories, information needs, end user knowledge requirements and work processes
• Defining solutions, help detail technical requirements and work required to meet customer needs
• Evaluating Clients data sources and connectivity requirements
• Support Clients IT department with environment setup and configuration
• Generating system design specifications and developing custom software
• Preparing, installing, troubleshooting and testing final solution in the customers’ environment
• Leading remote and on-site product training sessions for both users and administrators
• Collaboration with Account Management during the sales process to understand customers’ knowledge management needs, pain points and business objectives

Specific Job Duties:

• Engage with customers onsite and remotely to assess customer data repositories, end-user information needs, deploy and configure software, validate and troubleshoot data source connectivity, validate system performance
• Collaborate with IHS Markit Project Managers to document statements of work (SOWs) that contractually represent the end solution and associated software and services pricing
• Participate in pre-sales meetings to present IHS Markit Knowledge Management software and services capabilities
• Participate in routine customer project status meetings

Required Education

• Associate degree or equivalent work experience in computer hardware, software, networking or IT

Required Experience:

• 3-5 years with installation, setup, configuration, and troubleshooting of enterprise class software
• Windows Desktop and Server experience
• Working knowledge of networking, storage, security, access, and identity systems
• Experience on Cloud Platforms like AWS, Azure
• Understanding of PLM systems, SharePoint, or other content management systems
• HTML, JavaScript or general web development skills for creating user interfaces a plus
• Relational databases and practical experience with SQL a plus

Other Skills:

• Highly self-motivated
• Strong Client relations and Client management skills
• Excellent problem-solving skills with the ability to identify solutions independently
• Excellent presentation skills for audiences of varying sizes both internally and externally (customer facing)
• Expertise with Microsoft Office products (Excel, Powerpoint and Word)
• Demonstrated ability to work independently and as part of a team in support of strategic and large value accounts
• Experience with engineering tools such as CAD, PLM and document systems such as Documentum, SharePoint a plus