Consulting Engineer at IHS Markit Digital

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Department Overview

IHS Markit is a dynamic team consisting of more than 5,000 analysts, data scientists, industry experts, and software developers serving 80% of the Fortune Global 500, and over 50,000 Clients in over 140 countries. In IHS Markit’s Product Design division, we understand deeply that new product development typically overruns deadlines by 120%, while 70% of companies admit to investing in duplicative research. It is our mission to rescue your technical professionals from the rising tide of raw data and opinions. Goldfire by IHS Markit is a scalable cognitive search engine that provides single-point access to information across the enterprise and empowers the technical professional to make the right decision at the right time. Leveraging state-of-the-art AI-powered Natural Language Processing, Goldfire automatically reads, organizes, and summarizes technical knowledge to solve problems, inform decisions, and deliver value to your organization.

 

Summary of Role:

 

As an IHS Markit Consulting Engineer your primary directive will be to deploy, configure, troubleshoot, and validate Knowledge Management solutions both on-premise and cloud environments.  You will also be involved in the pre-sale, requirements gathering, solution definition, system requirements process. You will need to understand the technical requirements necessary to meet the customers’ needs and expectations and will help translate these requirements into a set of specifications and success criteria.  In this capacity you will be accountable for successful delivery of contracted services in a manner consistent with agreed upon timelines, deliverables and quality standards.  You will work closely with Client IT and Business associates along with other IHS Markit team members.

 

General Job Duties:

 

The IHS Markit Consulting Engineer is accountable for implementing Knowledge Management software and services solutions to meet customers’ needs.  Services Consulting Engineer activities include:

 

  • Studying customer data repositories, information needs, end user knowledge requirements and work processes
  • Defining solutions, help detail technical requirements and work required to meet customer needs
  • Evaluating Clients data sources and connectivity requirements
  • Support Clients IT department with environment setup and configuration
  • Generating system design specifications and developing custom software
  • Preparing, installing, troubleshooting and testing final solution in the customers’ environment
  • Leading remote and on-site product training sessions for both users and administrators
  • Collaboration with Account Management during the sales process to understand customers’ knowledge management needs, pain points and business objectives

 

Specific Job Duties:

 

  • Engage with customers onsite and remotely to assess customer data repositories, end-user information needs, deploy and configure software, validate and troubleshoot data source connectivity, validate system performance
  • Collaborate with IHS Markit Project Managers to document statements of work (SOWs) that contractually represent the end solution and associated software and services pricing
  • Participate in pre-sales meetings to present IHS Markit Knowledge Management software and services capabilities
  • Participate in routine customer project status meetings

 

Required Education

  • Associate degree or equivalent work experience in computer hardware, software, networking or IT

 

Required Experience:

 

  • 3-5 years with installation, setup, configuration, and troubleshooting of enterprise class software
  • Windows Desktop and Server experience
  • Working knowledge of networking, storage, security, access, and identity systems
  • Experience on Cloud Platforms like AWS, Azure
  • Understanding of PLM systems, SharePoint, or other content management systems
  • HTML, JavaScript or general web development skills for creating user interfaces a plus
  • Relational databases and practical experience with SQL a plus

 

Other Skills:

 

  • Highly self-motivated
  • Strong Client relations and Client management skills
  • Excellent problem-solving skills with the ability to identify solutions independently
  • Excellent presentation skills for audiences of varying sizes both internally and externally (customer facing)
  • Expertise with Microsoft Office products (Excel, Powerpoint and Word)
  • Demonstrated ability to work independently and as part of a team in support of strategic and large value accounts
  • Experience with engineering tools such as CAD, PLM and document systems such as Documentum, SharePoint a plus
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

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