Associate Account Manager at IntelePeer

| Remote
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IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better - driving more revenue, improving their customer experience, and making better business decisions - leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with existing business solutions.
We provide a fast-paced, innovative, and casual environment that people love to work in, designed to broaden a candidate's professional experiences while promoting self-confidence, accomplishment, and career development.
What we're looking for
As a key member of our Account Management Team, the Associate Account Manager is responsible for Net Retention by growing the services for our customers. This position is performed remotely.
Duties
  • Desire to build and optimize the post-sale customer relationships daily, while driving customer satisfaction.
  • Become a main point of contact for the customer account base.
  • Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account's activity.
  • Upsell and cross sell into customer account base to attain and beat the quota.
  • Position and sell our paid CPaaS services.
  • Accurately forecast Sales & Revenue expectations.
  • Provide timely, detailed, and accurate reporting to internal and external audiences.
  • Champion customer needs/concerns from the account base to the Director of Account Management and across the internal departments.
  • Do quarterly Account Reviews for your highest billing customers.
  • Contact your highest billing accounts at least once a month.
  • Other duties as assigned

Requirements
  • Strong experience in supporting and the selling of SaaS products.
  • Top performer of driving growth in Sales revenue and Gross Profit through a Strong experience in supporting and the selling of SaaS products account base.
  • Establishing strong relationships with customers and partners to align on the overall approach in supported regions.
  • Complete understanding of IntelePeers product set and the competitive marketplace that exists for IntelePeer
  • An understanding of Customer Success Management and how to adapt to daily activity.
  • Demonstrated ability to interact daily with customers at all organizational levels.
  • Excellent communication skills and strong work ethic; a self-motivated team player.
  • Ability to build a comprehensive Account Plan to facilitate deeper/wider relationship in assigned accounts.
  • Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Outlook and understanding of Customer Success (CSM).
  • Proficient in Cisco WebEx
  • 5+ years' experience in account management and customer experience
  • Strong experience in the SaaS and CPaaS industries with knowledge of SIP trunking, Unified Communication, cloud-based communications for the Enterprise and Contact Center market
  • Bachelor's Degree in related field highly preferred.

Competencies
  • Superior verbal and written communication skills
  • Willing and able to accommodate travel when needed
  • Astute interpersonal relationship management
  • Positive, professional attitude
  • Quality and customer service driven to consistently delight customers
  • Strong initiative, self-motivated, proactive, and resourceful
  • Utilizes strong organizational and prioritization skills
  • Team player who is willing to go above and beyond to help others

This position may have access to Protected Data.
Why You'll Love It Here
  • Generous paid time off
  • Competitive medical, dental & vision coverage
  • 401K
  • Company-paid life insurance
  • Company-paid short-term and long-term disability
  • Legal coverage and other supplemental options
  • Free snacks, fun events (virtual and in-person when we can again)
  • A value-based culture where growth opportunities are endless

Compensation
  • The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $70,000-90,000 for annual base salary. OTE: $120,000. Employees are eligible for additional discretionary bonuses and commissions pursuant to the Company's commission plan. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Vaccination Requirement
  • COVID-19 Vaccination Requirement: IntelePeer requires anyone working onsite or visiting IntelePeer's offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with IntelePeer.

For California residents only: Please refer to the link below for IntelePeer's Applicant CCPA Privacy Notice. https://www.intelepeer.com/intelepeer-applicant-ccpa-privacy-notice-2020-05-21/
Any requests to exercise your rights as a data subject under GDPR should be submitted to [email protected] for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.
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