Sales Support Specialist

Meet CFS Technologies
Ready to Join the Hygiene Revolution?  

CFS Technologies is a family of industry-leading brands dedicated to advancing hygiene, safety, and operational efficiency across a wide range of industries. Through our brands, Lafferty, Knight, and Meritech, we provide innovative dispensing, application, and hand hygiene solutions trusted by customers around the world.
For decades, CFS Technologies has partnered with organizations across foodservice, hospitality, healthcare, industrial, and commercial markets to deliver reliable, high-performing solutions that improve sanitation processes, optimize operations, and support healthier environments.
CFS Technologies is growing, and we’re looking to add a proactive Sales Support Specialist to support our top accounts and drive continued growth. In this role, you’ll manage relationships with channel partners, distributors, and key accounts to expand market reach and drive revenue growth. This role focuses on building strong partnerships, supporting joint sales strategies, and ensuring exceptional customer satisfaction through coordinated execution between internal teams and external partners.

Who You Are
In this role, you will: 

• Own and manage relationships with assigned key accounts, serving as a trusted advisor and escalation point. 
• Proactively track and manage open orders for top accounts, including monitoring all orders past 30 days and providing weekly status updates to the Director. 
• Maintain and drive backlog reduction efforts through detailed trackers and action logs.
• Develop and regularly update strategic account plans.
• Prepare comprehensive account review presentations and business update materials.
• Track and analyze quote-to-order conversion rates for key accounts.
• Own and maintain accurate contact and account data within the CRM.
• Consolidate and analyze POS reports to support performance visibility.
• Maintain inventory visibility for high-velocity SKUs to anticipate risks and opportunities.
• Build and manage a pipeline of expansion opportunities within existing top accounts.
• Support the development of training materials and promotional campaigns.
• Engage branches and locations of key accounts to coordinate meetings and product trainings.
• Coordinate and support joint sales calls with internal and external stakeholders.
• Follow up on large orders (over $10K) to understand applications and end users, identifying opportunities to replicate success across additional locations.
• Conduct post-order check-ins with new locations to ensure satisfaction and strengthen relationships.
• Maintain a dashboard tracking top account locations not currently engaged to uncover whitespace opportunities.
• Partner closely with the Director to execute account growth strategies.
• Monitor sales performance trends and proactively flag risks and opportunities.
• Track, analyze, and report KPIs for owned top accounts.
• Maintain a consistent engagement cadence with key account locations to support long-term growth and partnership strength.

What We Offer 
As a CFS Technologies team member, you’ll receive:

• $60,000 annual salary to start, payroll every other Thursday.
• A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions.
• 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure. 
• Paid company holidays. 

Job Requirements 
We’re looking for someone who is:

• 2+ years of experience in sales support, account coordination, channel sales, or B2B customer service, or a strong eagerness to grow in this space.
• Proven ability to manage multiple priorities, track detailed account information, and meet deadlines with strong attention to accuracy and follow-through.
• Strong interpersonal skills with the ability to build relationships across branches, locations, and internal teams, adapting communication style to different stakeholders.
• Comfortable analyzing sales data, open orders, backlog, POS reports, inventory levels, and KPIs to identify trends, risks, and growth opportunities.
• Proactive and solutions-oriented, with the ability to follow up on large orders, support expansion opportunities, and ensure customer satisfaction across locations.
• Excellent verbal and written communication skills, with the ability to coordinate meetings, support joint sales calls, and prepare professional account review materials (high school diploma or GED equivalent required).
• Proficient in Microsoft Office Suite (especially Excel and PowerPoint) and experienced with CRM systems such as Salesforce or similar platforms.
• Able to regularly perform the following physical requirements, with or without accommodations: 

- Frequently: Ability to utilize basic office equipment such as computer, keyboard, printer, phones. 
- Frequently: Communicate via phone call, email, chat, and other methods with customers, internal staff, and others.  
- Frequently: Prolonged periods working at a desk and/or computer.  
- Occasionally: Must be able to lift up to 15 pounds at a time.

CFS Technologies is an equal opportunity employer. In accordance with anti-discrimination law, no employee or applicant will be denied equal opportunity because of race, color, sex, national origin, religion, age, disability, pregnancy, sexual orientation, gender identity, genetic information, retaliation, or any other non-merit-based factor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice.