Sales Support Specialist

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Job Description:

The Sales Support Specialist plays a key role in supporting the sales team by addressing their administrative needs and ensuring smooth operations throughout the sales cycle. This individual will work closely with Account Executives to build quotes, manage pipeline data, provide remote client support, and serve as a liaison between Sales, Product, and Marketing teams.

The ideal candidate is self-motivated, detail-oriented, organized, and capable of managing competing priorities in a fast-paced environment. This position reports to the Manager of Sales Support.

Essential Responsibilities:

• Collaborate with the sales team to understand customer needs and create accurate price quotes that align with those needs.

• Ensure that all quotes comply with company policies, guidelines, and pricing standards.

• Secure approval for any exceptions at various stages of the sales process.

• Provide proactive support to the sales team, answering questions and resolving issues promptly.

• Assist with pipeline management and system maintenance to ensure data accuracy and efficient workflow.

• Offer remote, client-focused support as required, ensuring customer satisfaction.

• Work effectively within a team, sharing responsibilities and collaborating on projects.

• Handle additional related projects as assigned.

Minimum Qualifications:

• BA/BS degree or equivalent work experience.

• 1-3 years of work experience in a related field.

• 1+ years of experience with CRM systems, preferably Salesforce.com (Salesforce advanced training is a plus).

• Proven experience providing excellent customer service.

• Strong ability to maintain accurate records and documentation of business information.

• Ability to travel periodically (2-4 times a year for in-person meetings).

Preferred Qualifications:

• Proficiency with Google Suite.

• Proficiency with Macintosh operating systems and basic keyboard commands

• 3+ years of professional work experience in the K-12 education space

• Interest in self-improvement through industry research, training, and experience to enhance product and market knowledge.

• Availability to work until 5pm PST

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.