Sales Support Specialist (Telecom - Mobility)

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You will be responsible for ensuring that accurate mobility quote and order data is entered into relevant internal and/or external systems in a timely manner, ensuring that orders are placed and accepted by providers.  This role is a key milestone in the support journey for our internal and external customers and is essential in realizing revenue.  You will be expected to execute deliverables within defined SLAs, meeting all KPIs and targets outlined by leadership.  

What you’ll do and how you’ll have an impact

• Nurture an outstanding support journey for all stakeholders.

• Leverage ticketing system to log order requests and replies from internal and external customers.

• Provide accurate quotes to stakeholders in a timely manner. 

• Verify order packages by ensuring contracts and technical forms are legible and complete with all signatures present; will also be responsible for ensuring all necessary data is accurate.

• Submit order package to provider(s) on behalf of the advisor and ensure the order is accepted by the provider.

• Communicate with AppDirect Advisors via phone calls, emails, AppDirect Office, IM etc.

• Update internal CRM systems with the current status until the order has been accepted by the provider(s).

• Maintain all necessary compliance requirements and attend all prescribed training. 

What we’re looking for

• Related work experience with pre-sales/operations tasks preferred, Bachelor’s degree a plus

• 3+ years telecommunications experience in Order Entry/Tracking/Management 

• Superb customer support, organizational, and problem solving skills 

• Top-level data integrity, organization, and analytical skills 

• Extensive experience and comfort with Excel or Google Sheets

• Familiarity with ticket systems such as Zendesk

• Excellent oral and written communications skills

About AppDirect

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice