Sales Program Consultant / Account Executive

LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed training for managers and teams. We teach skills to build passionate and high-performing teams faster.

We're a diverse team of experts who focus on Tipping Point Skills(TM) like coaching, feedback, prioritization, and inclusion — teaching only the behaviors that lead to the biggest impact in the shortest time. We make these skills stick by helping organizations build them into their culture and systems - and we have fun doing it! Learn more about us here!

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LifeLabs Learning is seeking an experienced Sales Consultant to join our team. In this role, you’ll be responsible for guiding prospective clients through their first engagement with LifeLabs Learning, delivering top-tier learning and development (L&D) solutions. You will play a critical role in driving new business by cultivating meaningful relationships, conducting discovery calls, and converting leads into satisfied clients.

Key responsibilities:

A. Pipeline Development & Sales

Purpose: Proactively identify and engage new business opportunities to fill the top of the sales funnel, nurturing leads (MQLs and SQLs) and converting them into customers, by making timely recommendations and building genuine relationships.

• Identify, start, and cultivate relationships with strategic target buyers (prospecting), practicing a relationship-focused and value-first approach as an expert L&D consultant.

• Build a sales pipeline and achieve revenue targets by qualifying leads, prospecting in target accounts, and upselling existing accounts.

• Cultivate relationships with target buyers using a relationship-first, consultative approach, positioning yourself as a trusted L&D expert.

• Collaborate with fellow Program Consultants and internal teams to uncover new business opportunities across existing prospects and clients.

• Understand prospective clients’ unique needs, goals, and challenges, tailoring solutions that align with their organizational structure and culture.

• Analyze sales data and client feedback to provide insights and enhance business development strategies.

• Partner with the Growth and Marketing teams to optimize lead generation and refine business development tactics.

• Build expertise in your assigned portfolio, including trends, challenges, and opportunities that influence buying decisions.

Success Metrics:

• Meet or exceed sales targets for new client engagements.

• Maintain a pipeline coverage ratio of 1.5x for the current month and 2.0x for the following month’s targets.

• Achieve a deal Efficiency Score of 4 or higher (average deal size x close rate).

• Consistently receive an average NSR score of 4.5/5 from clients (N = Needs Met, S = Simplicity, R = Recommendation Likelihood).

B. Client Conversion & Portfolio Management

Purpose: Convert prospects to clients by inspiring trust, sparking delight, and creating confidence in our clients that our partnership can turn their workplaces into practice labs for life’s most useful skills.

• Lead discovery and follow-up conversations with prospective clients on your own as a keen diagnostician, thoughtful partner, and subject matter expert on learning and development.

• Propose (and close) thoughtful and simple solutions to meet their needs.

• Follow up with prospective clients with value-adds and invitations to connect.

• Respond to prospective client inquiries within 24 hours of inquiry. Respond to all subsequent emails and team emails within 48 hours (or earlier if requested or as appropriate).

• Send all necessary materials on time and with accuracy (e.g., workshop descriptions, Program Plan, and program notes to Facilitators).

• Show up to all calls and meetings on time and send follow-up materials when promised.

• When leading virtual calls, have a strong internet connection, quiet space, presentable appearance and distraction/clutter-free background.

• Review on your own, and with your Manager, your Hubspot (CRM) metrics to keep learning and growing.

C. Networking & Event Representation

Purpose: Represent LifeLabs Learning externally, supporting business development through participation in key industry events and building relationships with potential clients.

This role requires up to 20% travel. Event travel assignments will be provided with as much notice as possible.

• Attend on site key account meetings, Culture Club and other events (e.g. conferences, partner events, networking events) in your assigned portfolio to connect with leads, prospects, and clients.

• Leverage events to drive pipeline opportunities, inviting leads and following up with prospects post-event.

• Represent LifeLabs with clarity, timeliness, energy, warmth, authority, and playfulness.

• Showcase the value of LifeLabs benefits (elicit ‘aha moments!) and encourage space for prospects to ask questions and share their thoughts.

• Respond to prospects’ questions accurately and clearly, providing useful client examples, research, or knowledge.

• Prepare thoroughly for events by researching attendees and client history, ensuring strong internet connections and professional virtual or in-person setups.

Program Consultant Requirements:

• Minimum 3 years client-facing new business sales experience, preferably selling in Edtech, HR, L&D, Organizational Development, or a related field

• Knowledge of consulting and sales techniques (e.g., asking open questions, framing a conversation, prospecting, multi-threading)

• Strong written communication skills (particularly the ability to write clear, concise, and playful emails)

• Openness to feedback, driving your own growth (with manager support), and an ability to self-manage

• Excellent time management and organization skills

• Bonus: experience working within the tech industry

• Travel Requirements: Up to 20% travel for attending client meetings, industry events, and networking opportunities.

The deets:

• Start date: ASAP

• Location: Remote (can be based anywhere in the U.S.)

  • This role requires up to 20% travel.

• Employment Type: Full-time

• Compensation: Base salary per year + Commission opportunity + Long-term Incentive eligibility

  • Starting Salary: $80K starting base salary

  • Long-Term Incentive Plan: As part of your compensation package, you will be eligible to participate in the company's Long-Term Incentive Plan (LTIP). Your equity grant will be commensurate with the ‘Specialist’ band of this role.

• Benefits: medical, dental, and vision insurance; flexible vacation policy, 10 federal holidays, 2 LifeLabs holidays, Kind Fridays (employees have the option to end work at 3pm local time on Fridays), and CLean Break (Paid Time Off benefit during the last week of the year), 401K match, team profit share, 4 Learning Days, dedicated peer coach, ongoing training, biannual team retreats, and more!

Want to know what to expect ahead?

Step 1: Application.

Step 2: Phone screen with a recruiter.

Step 3: Expertise, Role & Values interview (60-minute interview over Zoom)

Step 4: Live demo (prep work required + 50-minute live demo over Zoom)

• Given that this role is client-facing, we’ll ask you to do a mock discovery call with us as a Program Consultant from LifeLabs. We'll be the client! You'll get a sense of the role and give us an opportunity to see your skills in action.

Step 5: Final Q&A (60-minute interview over Zoom)

*Note: All live interviews will be recorded and erased after 3 years of the interview (so you can be automatically considered for future openings), or upon your request. We only review applications that have all requirements submitted to ensure we’re maintaining a structured interview process for everyone.

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by teaching people life’s most useful skills.

LifeLabs Learning is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We will not have access to your personal Equal Employment Opportunity Commission information during the interview process. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at [email protected]