Sales Operations Senior Manager

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Sales Operations Senior Manager (Internal title: Senior Manager, Pricing and Contract Lifecycle)

• Application deadline: March 2, 2025

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have experience maintaining pricing and contract information or have utilized software applications such as Oracle or SAP, this is a fantastic opportunity to join the Sales Operations team at the global leader in implantable hearing devices! In this role, you will be based in our Americas head office in Lone Tree, CO. This role is hybrid, requiring you to be in the office 2 days per week minimum, with 3 days per week working from home.

In this role the Senior Manager, Pricing and Contract Lifecycle is responsible for collaborating on pricing strategies across Sales, Product Management, Recipient Services, Health Economics and Finance to optimize revenue and associated average selling price (ASP). To be successful in this role, this individual leads the implementation of pricing strategies and manages the contractual commitments within all provider contracts.  The Pricing Team is responsible for the execution and implementation of the pricing strategies within the current TAPs process and order fulfillment systems as well as the rebate and administrative fee payment process.

Key Responsibilities

• Responsible for maintaining accurate pricing and contract information in Oracle as well as on the pricing (MB) spreadsheet, including price lists, customer specific pricing agreements, tier counts, shipping charges and promotional pricing for both the US and Canadian markets.
• Responsible for identifying, testing and deploying alternative Oracle pricing set ups through collaboration with IT to support future product launches, pricing strategies or contractual obligations.
• Manage system/s needed for effective contract and pricing proposals including TAPs, Excel, Oracle, etc.  Lead initiatives to improve processes and systems to enhance pricing proposals.
• Partner with Sales, Product Marketing, Health Economics and Clinical to refine and enhance pricing and contracting strategies that align to customer requirements.
• Responsible for customer rebate and administrative fee process through effective tracking, calculation, approvals, payment and delivery to customer in line with contract language.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor’s degree or equivalent work experience
• 7+ years of experience
• 4 years administrative experience within software applications such as Oracle E-Business Suite or SAP and/or Pricing experience preferred

Salary and Benefits

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Salary range in the United States: $130,000 - $135,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.

While performing the duties of this job, the individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.