Sales Operations & Planning Manager

About us

ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated designs.

We offer a suite of services from design to selection of components, manufacturing, document and test a broad range of custom interconnect products. Our differentiator, in this very competitive business, is engineering support. We provide years of technical and manufacturing engineering experience coupled with a passion for helping customers “get it right”.

Why ICS? In today’s world, sophisticated customers can demand high quality, 100% on-time deliveries, flexible inventory control programs, continuous improvement and very aggressive pricing. ICS has consistently proven it can meet each of those criteria and be very successful. To further strengthen our competitive position, we offer superb engineering assistance. We will make available years of engineering experience and expertise at every step of the product development cycle that is desired. Product design, component selection, testing procedures and fixture development are all areas we excel in. We can shorten your time to market, reduce engineering changes, and reduce your product development costs.

Position Summary

The Sales Operations & Planning Manager is responsible for leading inside sales operations, customer operations, and production planning alignment to ensure accurate forecasting, on-time delivery, and achievement of monthly revenue targets.

This role serves as the operational backbone of the commercial organization, driving process discipline, cross-functional coordination, and revenue execution.

Key Responsibilities

Sales & Customer Operations Leadership

• Lead and develop Inside Sales Representatives and Customer Operations personnel
• Establish performance metrics and accountability standards
• Oversee order management, backlog tracking, and customer communication processes
• Ensure timely and accurate RFQ processing and quote execution

Revenue & Forecast Management

• Own monthly revenue forecast consolidation and tracking
• Maintain a clear shipment plan tied to revenue targets
• Identify gaps, risks, and recovery actions to achieve forecast
• Lead daily/weekly production alignment meetings

Planning & Production Coordination

• Partner with Planning, Purchasing, Quality, and Production to align customer demand with manufacturing capacity
• Monitor scheduled ship dates and proactively resolve constraints
• Drive prioritization decisions to protect revenue goals

Process & Systems Improvement

• Establish standardized reporting dashboards for revenue, backlog, and on-time performance
• Improve cross-functional communication cadence
• Identify process gaps and implement scalable operational improvements

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience)
• 7+ years of experience in sales operations, customer operations, planning, or manufacturing environment
• 3+ years of people leadership experience
• Strong understanding of forecasting, backlog management, and revenue planning
• Experience working in a manufacturing or engineered-to-order environment preferred
• Proficiency in ERP systems and advanced Excel skills
• Strong communication and organizational skills