Sales Operations Manager

9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day.

9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health.

We’re looking for a highly analytical and execution oriented Sales Operations Manager to help scale our revenue engine. As a Series B company, we are transitioning from founder led and opportunistic sales to a disciplined, data driven, and predictable growth model.

This role will sit at the center of Sales, Marketing, and Finance — owning CRM infrastructure, forecasting accuracy, SDR performance management, and analytics that drive smarter decision making across the revenue organization.

1. Own and Optimize the Revenue Infrastructure

• Serve as the owner and administrator of our CRM (HubSpot)

• Design and enforce pipeline stages, lead routing logic, opportunity hygiene, and data governance

• Build scalable processes to support strategic and enterprise and sales motions

• Partner with Marketing Ops on lead lifecycle management and attribution

2. Manage the SDR Function

• Directly manage and coach the SDR team responsible for outbound prospecting and inbound qualification

• Set and monitor KPIs: meetings booked, conversion rates, pipeline contribution, activity metrics

• Optimize territory planning, account targeting, and outreach cadences

• Develop performance dashboards and accountability frameworks

• Improve lead-to-opportunity conversion efficiency

3. Forecasting & Pipeline Management

• Own weekly, monthly, and quarterly forecasting processes

• Build accurate revenue projections using historical CRM and sales performance data

• Identify pipeline risk early and recommend corrective action

• Partner with Finance on revenue modeling and board-level reporting

• Improve forecast accuracy over time through data discipline and methodology refinement

4. Sales Performance & Predictive Analytics

• Develop dashboards to track rep performance, conversion rates, deal velocity, and win/loss trends

• Analyze historical sales data to identify patterns and leading indicators

• Build predictive models for:

  • Close probability

  • Pipeline coverage ratios

  • Quota attainment likelihood

  • Sales cycle timing

• Provide actionable insights to sales leadership on hiring plans, quota setting, and territory design

Requirements:

• 5–8+ years in Sales Operations, Revenue Operations, or similar analytical revenue roles

• Experience in a high-growth (Series A–C) B2B company

• Deep CRM expertise (HubSpot preferred)

• Strong forecasting and financial modeling skills

• Advanced Excel / Google Sheets proficiency

• Experience managing SDR teams or revenue development functions

• Ability to translate data into clear, executive-level insights

• Comfort operating in ambiguity and building systems from scratch

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.

Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.

We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.