Sales Operations Manager

Job Overview

Reporting to the Vice President of Operations, the Senior Manager of Sales Operations leads a high-performing team comprising Sales Operations, Order Entry, and Billing Specialists. This role provides both strategic and operational support to Account Executives and Sales leadership, ensuring the sales organization has the tools, processes, and insights needed to succeed. The Senior Manager is responsible for strategic oversight and leads the team that handles day-to-day operations, including CRM management, quote creation, contract processing, and reporting. This includes evaluating how these processes function, identifying opportunities to scale and improve them, and driving automation and cross-functional alignment with broader business priorities.

Job Responsibilities:

• Drive, develop, and mentor a team of Sales Operations professionals, fostering a culture of accountability, innovation, and continuous improvement and setting priorities that align with company objectives.
• Oversee the design, accuracy, and timely distribution of sales reporting across all cadences (daily, weekly, monthly, quarterly, annually), ensuring insights are actionable and aligned with business goals.
• Evaluate reporting effectiveness and usage, recommend enhancements, and lead the development of new tools and dashboards to support evolving business needs.
• Partner with senior leadership to define operational strategy and influence organizational priorities that will enhance sales productivity and revenue recognition.
• Build and optimize Salesforce and CSI reports to uncover trends, measure performance, and enable data-driven decision-making.
• Ensure accurate sales bookings, revenue attribution, and commission calculations in partnership with Finance, Sales, and Compensation teams.
• Act as subject matter expert for quotes, opportunity management, and sales processes.
• Oversee the resolution of incoming sales support cases to ensure prompt and effective resolution.
• Partner with Enterprise Operations and cross-functional teams to ensure seamless end-to-end processes.
• Drive team meetings, training, and business functions to align priorities and optimize workflow and communication
• Leverage AI to maximize team productivity
• Perform other duties as required.

Job Requirements:

• Self-starter with ability to manage diverse workloads and contesting priorities.
• Minimum of 6+ years of progressive experience in Sales Operations, Revenue Operations, or related fields, with at least 5-8 years’ people leadership experience owning functional strategy in Sales Operations or Sales Support.
• Exceptional Salesforce administration skills (or equivalent CRM expertise).
• Proficiency in Microsoft Office Suite (Excel), Google Suite, and reporting tools.
• Excellent verbal and written communication skills with a focus on cross-functional collaboration.
• Proven project and time management abilities with outstanding attention to detail.
• Adaptability to thrive in a fast-paced environment.
• Collaborative, team-oriented mindset with a focus on developing others.

Why Work With Us?

When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.

We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.

To learn more about our organization and the exciting work we do, visit www.learninga-z.com.

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.