The Sales Operations Manager will optimize sales processes, provide operational support, perform revenue analysis, ensure policy compliance, and collaborate cross-functionally.
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
As a Sales Operations Manager at SugarCRM, you will play a critical role in driving the success of our sales organization. Acting as a strategic partner to both the sales and leadership teams, you will be responsible foroptimizing sales processes, uncovering insights through data analysis, and improving the operational backbone that supports our go-to-market efforts. This role is key to enabling data-driven decision-making, accelerating revenue growth, and ensuring seamless execution of our sales strategy.
*This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, Colorado location, specifically, working in-office a minimum of 3 days per week.*
Key Responsibilities:
- Sales Process Optimization: Analyze and streamline end-to-end sales operations to increase efficiency, effectiveness, and scalability.
- Operational Support: Identify and resolve operational challenges faced by the sales team through proactive problem-solving and process enhancement.
- Revenue Enablement: Pinpoint revenue growth opportunities and implement data-backed strategies to drive profitability.
- Sales Forecasting: Support the sales forecasting process by maintaining accurate pipeline data, validating forecast inputs, and providing reporting and insights to help guide sales leadership decisions.
- Policy Compliance: Oversee adherence to pricing and discounting policies, ensuring consistent governance and control.
- Cross-Functional Collaboration: Partner with Marketing, Finance, Product, and Customer Success teams to align on goals, dependencies, and execution plans.
- Data & Systems Management:
- Maintain data hygiene and system accuracy across platforms, including CRM and BI tools.
- Administer and update Business Insights leaderboards, quota assignments, and partner revenue analysis reports.
- Support CRM usage, including troubleshooting, user management, and best practice enforcement.
- Log and manage reseller certifications and account holdovers.
- Tool Optimization: Ensure sales tools and platforms are effectively supporting business processes; suggest and implement improvements as needed.
- Knowledge Management: Organize and maintain internal documentation, including sales-related SharePoint sites and resources.
Requirements:
- 5+ years of experience in Sales or Revenue Operations, preferably in the software or SaaS industry.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Advanced Proficiency in CRM systems
- Proficiency in Excel, SQL, or other data management and reporting tools.
- Excellent communication and interpersonal skills to work cross-functionally and influence stakeholders.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Experience in process improvement and systems optimization.
Preferred Qualifications:
- Experience with partner/re-seller models and certification tracking.
- Background in data visualization or business intelligence tools.
- Proven experience in database management, analytics, and reporting.
- Strong understanding of sales processes, CRM systems, and sales enablement tools.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Top Skills
Bi Tools
Crm Systems
Excel
SQL
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