Sales Operations Manager - Commercial Expansion Team (North America)

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.
Job Summary
The Sales Operations Manager drives operational efficiency, sales strategy execution, and business performance for the Commercial Expansion Team - the group responsible for SharkNinja's US and Canadian distributor business and downstream retailer, e-tailer, and dealer partners. This is a hands-on, analytical role: you'll own forecasting, inventory, and trade spend rigor while building strong working relationships with distributor replenishment teams. Success requires someone who's comfortable owning ambiguous, under-resourced processes and building the systems and cadences that don't yet exist.
Key Accountabilities
POS and shipment forecasting • inventory management • purchase order execution • POS and trend analysis • trade spend forecasting and management
Responsibilities
Forecasting & Planning

• Manage assortment, forecast, pricing, and promotions at the SKU level within the internal forecasting tool
• Create and present a monthly rolling forecast consensus presentation to cross-functional teams and leadership
• Partner with demand planning, supply planning, channel management, and sales on forecasting, inventory planning, order management, and supply chain execution
• Coordinate distributor domestic and import order timing with supply chain, aligning on planning and availability dates

Performance Reporting & Analysis

• Build and maintain sales dashboards and reports tracking sales performance, promotional efficiency, and trade spend
• Deliver weekly shipment and POS recaps with insights and recommendations for the sales team
• Lead weekly business reviews with distributor replenishment teams, evaluating performance against benchmarks and identifying the drivers behind sales gains or shortfalls
• Provide a monthly financial update with deep-dive analysis on key operational and sales performance metrics

Trade Spend & Customer Engagement

• Partner with the Sales Director on trade spend management, including event creation, spend tracking, and chargeback reconciliation
• Partner with the Sales Director and Account Managers to build customer presentations, monthly business reviews, and weekly flash reports

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience)
• 5+ years in buying, planning, sales operations, or sales management, ideally in consumer products or wholesale/distributor channels
• Strong Excel and data analysis skills; comfortable building and maintaining forecasting models and dashboards
• Working proficiency in PowerPoint for building leadership- and customer-facing presentations
• Clear written and verbal communicator, comfortable presenting to both internal leadership and external customer teams
• Proven ability to manage multiple priorities and deadlines in a fast-paced, resource-lean environment
• Strong problem-solving skills, attention to detail, and comfort operating independently with limited hand-holding

Preferred

• Experience working with distributor or wholesale channel partners (rather than only direct retail accounts)
• Familiarity with EDI/POS reporting tools and ERP or forecasting systems

#LI-Remote
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$125,000-$150,000 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]