Sales Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Sales Operations is responsible for driving operational excellence across the sales organization. This role ensures clean data, efficient processes, accurate reporting, and smooth handoffs across Sales, Marketing, Customer Success, and Payments. While Sales Ops is the core focus, this role also supports select Revenue Operations initiatives and helps enable the sales team through clear documentation and operational training support.

This is a hands-on role focused on operating at the intersection of process, systems, enablement, and execution.

Primary Responsibilities:

Sales Operations (Primary)

• Own day-to-day sales operational workflows, ensuring consistency and efficiency from lead to close

• Maintain CRM hygiene and data integrity across Salesforce, Zoho, and related tools

• Support deal creation, updates, approvals, and close processes

• Manage order operations, including hardware orders and billing coordination

• Partner with Sales leadership on pipeline management, deal inspection, and reporting

• Build and maintain dashboards and reports (pipeline, bookings, attainment, pacing)

• Ensure accurate tracking of quota, bookings, and revenue attribution

Revenue Operations Support (Secondary)

• Support the forecasting cadence and improve reporting accuracy (monthly, quarterly, annual)

• Help align stage definitions, metrics, and lifecycle reporting across Sales, Marketing, and Customer Success

• Assist in improving lead flow, routing, and handoffs

• Identify operational gaps and recommend process and system improvements to support scale

• Partner with Rev Ops and Finance on revenue reporting and reconciliation

Documentation & Sales Enablement Support

• Own and maintain sales process documentation, including workflows, definitions, and best practices

• Create and update playbooks, SOPs, and internal sales guides

• Ensure documentation stays current as tools, processes, and policies evolve

• Support new hire onboarding from an operational perspective (tools, process, CRM usage)

• Partner with Sales leadership to support training rollouts related to process or system changes

• Act as a resource for sales reps on how to execute within defined processes

Cross-Functional Collaboration

• Serve as a connective tissue between Sales, Marketing, Customer Success, Payments, and Enablement

• Ensure clear handoffs post-sale, with visibility for onboarding and account management

• Translate leadership priorities into scalable processes, documentation, and reporting

Skills & Competencies:

• Strong experience with CRM systems (Salesforce required)

• Experience creating process documentation and internal training materials

• Highly analytical with strong attention to data quality and accuracy

• Process-minded with a bias toward clarity, simplicity, and execution

• Strong written and verbal communication skills

• Strong problem-solving skills with the ability to address and resolve internal issues effectively.

• Exceptional organizational and time management skills and attention to detail

• Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.

• Fast and adaptative learner, focused on improving customer and business processes

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.

• 3–6+ years of experience in Sales Operations or Revenue Operations

Salary Range: $43,232- $80,000.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.