Sales Operations Analyst

Who You Are

Be Curious
We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.

Customer First
We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that’s a customer, a coworker, or an end user - and doing right by them.

Own the Outcome
We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).

What You Will Do

The Sales Operations Analyst plays a pivotal role in shaping and driving our go-to-market organization and revenue operations function. You will support the GTM team by owning the quote-to-order process in Salesforce and Zuora, ensuring accurate pricing, deal structures, and approvals. You’ll act as the primary escalation point for complex deals, maintain data integrity through reporting and audits, and support Deal Desk operations. In this role, you’ll also build Salesforce dashboards, document and enable internal processes, and provide insights that help sales leadership drive predictable revenue.

This role requires an accomplished analytical mindset, a strategic thinker, experience in interacting with and presenting to leaders, and an ability to work independently while contributing to transformation programs across the GTM team. 

How You Will Spend Your Days

Quoting and Deal Desk Operations 

• Oversee the end-to-end quote-to-order process in Salesforce CRM and Zoura

• Assist sellers with the creation, validation, and approvals of customer quotes and service orders, ensuring accurate pricing, product configuration, contract terms, and billing requirements 

• Serve as the primary escalation point for complex deal structures, pricing and terms exceptions, and approval workflows

• Manage our internal Sales Operations ticket queue with high responsiveness and accuracy

• Execute administrative tasks in Salesforce and our internal systems including opportunity ownership changes, administrative opportunity closures, account and contact merges, and manage the technical setup of Proof of Concept (POC) accounts

• Troubleshooting account provisioning and Zuora quoting errors to enable compliant quoting at scale

• Facilitate weekly Deal Desk meetings, documenting approved deviations from standard pricing or terms  

• Assist with pricing change management 

• Quoting / bundling / discounting 

• Pricing change management  

• Booking review & approval 

• Support the team in building complex quotes for multi-year contracts, mid-contract amendments, split invoicing, and renewals.  

• Coordinate and update quotes with approved legal language as requested by sales.  

Documentation and Reporting

• Build and maintain rep-facing dashboards and “Source of Truth” reporting in Salesforce.  

• Create and maintain enablement documentation around internal processes; conduct onboarding and ongoing training for these processes.    

• Manage exception reporting to catch and fix data hygiene issues (past due close dates, incorrect renewal dates and values, etc.)  

• Participate in regular audits, including month end, to ensure accurate bookings and revenue numbers 

• Provide actionable insights to sales leadership 

What You Bring to this Role

• Bachelor’s degree 
• 2+ years in Sales Operations, Sales, or Finance preferably in a high-growth SaaS company 
• Salesforce experience required  
• Attention to detail and commitment to data accuracy 
• Strong analytical and problem-solving skills 
• Excellent communication and collaboration abilities 
• Zuora experience preferred  

Compensation for this position includes an annual base salary of $85,000 to $95,000, with eligibility to participate in our Employee Participation Unit program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply. 

Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!