Sales Operations Analyst- Data Analytics

Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company.

Calabrio is looking for a Sales Operations Analyst – Data Analytics to join our Revenue Operations team. This role would be responsible for analyzing sales data, optimizing sales processes, and providing insights that improve sales performance and operational efficiency. This role supports the sales organization by transforming data into actionable insights, managing sales reporting, and ensuring the accuracy of CRM systems and analytics tools.

The analyst works closely with sales leadership, marketing, finance, and product teams to improve forecasting, track key performance metrics, and support strategic decision-making.

What you'll be doing:

Data Analysis & Reporting

• Update and send out weekly and monthly pipeline, bookings and key metrics report to ELT/SLT and our board members
• Analyze sales data to identify trends, patterns, and opportunities for growth
• Develop dashboards and reports on sales performance metrics (revenue, pipeline, conversion rates, quota attainment)
• Provide insights to support strategic sales planning and decision-making

Sales Performance Analytics

• Monitor key performance indicators (KPIs) such as pipeline velocity, win rates, and sales cycle length
• Perform variance and trend analysis on sales results and forecasts
• Provide recommendations to improve sales productivity
• Support forecasting processes using historical sales data and market trends.

CRM & Data Management

• Maintain CRM systems (e.g., Salesforce, HubSpot) to ensure data integrity and accurate reporting
• Conduct data audits and implement data governance standards
• Manage and optimize sales reporting tools and analytics platforms

Cross-Functional Collaboration

• Work with marketing to analyze lead quality and conversion metrics
• Partner with finance on revenue and commission reporting
• Provide insights to sales leadership and executive teams

• Bachelors' degree in Accounting, Finance, Business Management or another related field, or relevant equivalent working experience
• 5+ years experience working in Data Analytics, Economics, Finance or related field, at least 2+ within a SaaS organization
• Advanced Excel and data visualization skills
• Proficiency in CRM systems (e.g., Salesforce), Excel/Google Sheets, and data visualization tools (e.g., Tableau, Power BI). Strong proficiency in Salesforce, and other sales and/or marketing platforms

Benefits:  

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion and innovation 

• Innovative product culture and project exposure 

• Training and development from industry-leading experts 

• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more 

• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $91,000. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent 

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. 

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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