WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
ABOUT THE ROLE AND OUR TEAM:
Simply Eloped is the leading elopement company in the world. Supported by our proprietary technology, we plan and perform thousands of ceremonies on an annual basis. We are located in 37 destinations around the US and are supported by a vendor network of over 850 vendors nationwide. We’re passionate about elopements! Our Sales Team Lead is responsible for overseeing departmental OKR’s, goals and leading the sales reps. This individual will drive key results related to goals and empower team members to contribute to said goals.
RESPONSIBILITIES:- Oversee execution of departmental OKR, KPI’s and Key Results for sales
- Work with team to ensure meeting of monthly or half-year goals
- Collaborate cross-teams to establish systems & automations for sales team
- Interview, hire & train new sales team members
- Support and manage all sales team members
- Create schedule for phone, text and email coverage of all destinations
- Ensure sales team meets and exceeds monthly bookings and unit quotas as well as daily activity expectations
- Successfully manage a sales pipeline from start to finish
- Communicate clearly and articulately with in-bound leads prospecting Simply Eloped for their wedding ceremony over the phone, email and text messages
- Work towards KPIs for SQL and customer conversion rates
- Be a team-player and help out in times of high volume
- Have an adaptable attitude in learning new systems & technologies
- Be an ambassador and representative of the Simply Eloped business and The Knot Worldwide
- Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
- Educate potential clients on the value of Simply Eloped and how our company will streamline the process of planning a high-quality, personalized, and cost-conscious ceremony
- Work closely and align with our Marketing and Product Teams on promotions, talking points, and value props
- Oversee Hubspot functionality and efficacy regarding automations for all leads
- 3-4 years sales experience (preferably in B2C sales)
- 1-2 years experience in management minimum
- Outbound and inbound phone sales a plus (no cold calling)
- Ability to work in remote environment and actively self-manage
- Attention to detail paramount
- Comfortable with learning new technologies
- Ability to work in a fast-paced work environment
- Excellent time management skills & ability to multi-task and
- Driven and self-motivated
- Proven track record of closing new accounts
- Excellent verbal and written communication skills, including excellent grammar
- Comfortable handling difficult clients or situations, keeping calm
- Strength working independently
- Excellent computer skills (Hubspot, G Suite, etc) and the ability to learn new systems quickly
IT’S A BONUS IF:
- Experience in wedding or event planning preferred
- You have prior customer service experience; preferably with an online retailer or in the ecommerce industry
- You have worked in a cross-functional call center style environment
WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.
WHAT WE LOVE ABOUT YOU:
- Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
- Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
- Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
- Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
- For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.
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