The Sales Engineer will engage with customers and partners to identify technical opportunities, provide pre-sales and post-sales support, and develop solutions. They will also build relationships and assist in marketing and product development.
Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
LiveAction seeks a Sales Engineer to strategically engage with end customers and channel partners, aiming to uncover both market and technical opportunities that bolster our go-to-market strategies. This role demands a comprehensive understanding of enterprise network architecture, including its components and protocols. The ideal candidate will exhibit exemplary problem-solving abilities, adaptability, and a strong orientation towards customer service. Focused primarily on our accounts in the U.S.A.
Responsibilities
• Participate in product pre-sales engineering tasks including customer demonstrations, and evaluations.
• Participate in product post-sales support tasks including product turn up, training, and answering customer inquiries.
• Assist in developing partners to define the customer’s technical business problems.
• Develop best practices for end customers and channel partners to refine and research technical requirements.
• Define solutions and articulate the benefits of LiveAction solutions versus the competition.
• Learn the technical elements of proposal development and work with partners to build/expand their own ability to do so.
• Develop the proof of concept and demonstration competencies within the partners.
• Support software development engineering tasks, including customer product feature feedback, requirements definition, beta testing, and documentation review.
• Support the development of the marketing product promotion collateral.
• Develop and maintain positive and lasting customer relationships.
• Log progress and action items using Salesforce.com.
• Participate in industry events/tradeshows
Qualifications
• Bachelor’s degree in Computer Science, Electrical Engineering or equivalent
• Ideal candidate has expert level understanding of communications networking operation and a broad scope of knowledge relating to networking technologies, engineering guidelines, industry best practices and market solutions. CCNP or CCIE certification a plus.
• Ability to research and demonstrate solutions ROI for the partner and LiveAction.
• Positive can-do attitude, driven, reliable, trustworthy, intelligent, and team player.
• Ability to work effectively as part of a team in a virtual office environment.
• Excellent relationship building and creative technical consultative selling skills.
• Excellent written and oral communication presentation skills, including ability to orally answer questions clearly and succinctly.
• Technical skills required include knowledge or expertise in:
- Switching / routing setup, configuration, protocols, and use
- Application aware networks
- Network management, quality of service monitoring and configuration
- NetFlow, FNF, IPFIX, Medianet, network security, and Wireless
• Able to travel approximately 40-50% of the time.
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
BlueCat participates in the E-Verify program to confirm the employment eligibility of new hires based in the USA. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For more information about E-Verify, please visit https://www.e-verify.gov/employees.
Top Skills
Ccie
Ccnp
Ipfix
Medianet
Netflow
Salesforce
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