Sales Engineer I

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

The Sales Engineer plays an integral part in the sales cycle and is responsible for assisting the Sales Organization with technical questions, presenting our platform, and establishing confidence in the Feedonomics platform. To accomplish this, the Sales Engineer must be able to identify and understand a prospect or client’s technical business requirements and whether those can be solved by Feedonomics.

What You'll Do:

• Participate in all stages of the mid-market sales lifecycle including:

  • Provide technical input on discovery calls.

  • Give in depth demonstrations of the Feedonomics platform.

  • Prepare and showcase custom demos or data setups.

• Review technical details with final decision makers at the end of the sales cycle.

• Attend and/or schedule internal calls to discuss technical matters related to active deals.

• Document all customer questions to ensure immediate follow-up on all outstanding issues.

• Communicate technical requirements inside CRM and ensure knowledge transfer to operational teams.

• Participate in all team activities (Weekly Sales Engineering team meeting, Sales Summits, Office Hours with Product team, etc).

• Understand competitive positioning and be effective in differentiating Feedonomics.

• Install, configure, and troubleshoot Feedonomics platform integrations to import data and identify any discrepancies or causes for delay.

• Creating internal technical documentation related to Sales Engineering processes.

Who You Are:

• 2 years of experience in a client facing technical role (Sales Engineering, Technical Account Management, etc.)

• Experience working in an e-commerce and technical environment supporting high volume, transactional applications, and data transformation/exchange

• Proficient in adapting to new software tools and environments

• Understanding of advertising channels, marketplaces and web stores such as Amazon, eBay, Magento, Shopify, etc.

• Understanding of online marketing and advertising concepts ● Technical working knowledge of API integrations

• Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills.

• Problem Solver - You’re adept at using critical thinking to assess and develop solutions for prospects with low to moderate levels of sophistication and complexity.

• Effective at Prioritization - You effectively manage your workload and prioritize activities.

• Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning.

• Thoughtful - You anticipate where potential issues are and plan your approach accordingly

• Collaborative - You collaborate readily and motivate multiple groups toward accomplishing a task.

• Education: Bachelor's degree required.

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(Pay Transparency Range: $75,000 - 118,000 OTE)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.