Sales Engineer, ERP

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

As a Sales Engineer at PIC Business Systems, part of the Fullsteam organization, you will be a key driver of the organization's growth by specializing in new logo software and services sales support. We are a leading provider of web-based integrated (ERP) solutions for small, mid-sized and enterprise-level businesses in the Window Coverings and Wholesale Distribution industries.

Primary Responsibilities:

• Customer Engagement:
  • Meet with clients to understand their technical requirements and business needs.
  • Provide product demonstrations and technical presentations tailored to customer needs.
  • Develop customized solutions to meet customer specifications.
• Sales Support:
  • Assist the sales team in identifying new sales opportunities by providing technical insights.
  • Help prepare and deliver sales proposals, quotes, and presentations.
  • Act as the technical point of contact during the sales process, answering any questions about product functionality, features, and compatibility.
• Solution Development:
  • Collaborate with the engineering and product teams to ensure the solutions offered are viable and tailored to customer needs.
  • Customize product configurations or suggest modifications to meet specific customer requirements.
• Technical Expertise:
  • Provide expert knowledge of the company’s products and services to both the sales team and clients.
  • Keep updated on the latest product advancements and industry trends.
• Relationship Management:
  • Build and maintain strong relationships with existing clients to ensure continued sales opportunities.
  • Identify upsell or cross-sell opportunities within existing accounts.
• Reporting and Documentation:
  • Track sales activities and customer interactions in CRM software.
  • Provide feedback and insights about customer needs and product improvements to the relevant teams.

Skills & Competencies:

• Highly driven and self-motivated, with a hunter mentality and a passion for understanding prospects’ needs, matching those needs to solutions and achieving sales targets.
• Ability to analyze market trends, customer data, and sales metrics to inform strategy and decision-making.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with core business management solutions and the ability to quickly learn new products.
• Ability to understand complex customer requirements, explain technical information to non-technical stakeholders.
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced, target-driven environment.
• Strong interpersonal skills with the ability to build and maintain relationships with clients and internal stakeholders.
• Outstanding knowledge of Microsoft Office, Experience using CRM software (Salesforce) and proficiency in sales tools and technologies.
• Fast and adaptive learner who keeps up with latest technology and market trends.
• Problem-solving abilities and creative thinking.

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, Technology, or a related field highly preferred.
• 5+ years of experience in software sales, engineering or technical support roles, preferably within mid-sized and enterprise level market segments
• Willingness to travel as needed to meet clients and attend industry events.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.