Sales Enablement Specialist – SDR & CSM Focus

WHAT YOU WILL DO

Enablement Training & Ongoing Support:
• Develop and execute comprehensive enablement programs, including onboarding and ongoing role-based training, tailored for SDRs and CSMs in close partnership with CS and SDR leadership.
• Coordinate and support ongoing training sessions, monthly updates, and role-based enablement programs.
• Track training completion rates and maintain dashboards to ensure high engagement and continuous learning. Regularly sharing insights with CS and SDR leaders.


Content Management:
• Assist in the curation and governance of playbooks, battlecards, competitive insights, and other training materials based on input and feedback from CS and SDR leadership and frontline managers.
• Support content governance and lifecycle management, ensuring that outdated or irrelevant resources are archived or updated.
• Drive best practices for content utilization, optimizing searchability and relevance for CSMs and SDRs. Proactively surfacing gaps or needs back to CS/SDR leadership.


Operational & Administrative Enablement Support:
• Serve as a first point of contact for SDR and CSM teams needing assistance with enablement tools, training resources, or content access.
• Manage scheduling and logistics for enablement programs, webinars, and sales training sessions.
• Partner with CS and SDR leadership to formalize and continuously refine onboarding for SDRs and CSMs ensuring a consistent high quality onboarding experience for SDRs and CSMs.
• Provide technical and administrative support for sales enablement tools, assisting with system updates, troubleshooting, and reporting.
• Maintain and update sales enablement resources, ensuring sellers have one-stop access to enablement resources.
• Act as a connector between the centralized enablement function and CS/SDR leadership, ensuring field feedback is captured, prioritized, and actioned.


Data Analysis & Reporting
• Track and report on enablement metrics, including training completion rates, content engagement, and tool adoption for CS and SDR teams.
• Provide insights on content effectiveness and training impact, helping refine enablement programs over time in partnership with CS and SDR leaders (example, tying enablement back to activity, pipeline, adoption, renewal, and expansion metrics where possible).
• Assist in surveying sales teams to gather feedback on enablement programs, ensuring ongoing improvements. Socializing key learnings with CS and SDR leadership to inform strategy, coaching, and resourcing decisions.

WHAT YOU BRING

• 2+ years of experience in sales enablement, sales operations, marketing, and/or training & development. Experience working with SDRs and CSMs is a plus.
• Experience working with sales enablement tools (e.g., Highspot, Showpad, or similar), pipeline tools (Zoominfo, LinkedIn Navigator, etc.) and CRM systems like Salesforce and Gainsight.
• Strong organizational and project management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Excellent written and verbal communication skills, with the ability to create clear, structured training and enablement content.
• Analytical mindset, with experience tracking enablement KPIs, reporting on program effectiveness, and driving data-driven improvements.
• Self-starter mentality, capable of working independently while effectively collaborating with cross-functional teams.
• Proven experience partnering with GTM leaders (e.g., VP/Director of Customer Success, SDR leadership) to translate strategy and priorities into concrete enablement initiatives.
• Experience working in B2B SaaS, cybersecurity, or technology sales environments is a plus.
• Familiarity with Command of the Message and/or MEDDPICC methodologies is a plus.
• Ability to create engaging short-form video content is a plus.