The Sales Enablement Director will lead the global sales enablement strategy, design training programs, and collaborate with various teams to enhance sales performance.
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
We are seeking a strategic, seasoned, and technically minded Sales Enablement Director to lead
the development and execution of our global sales enablement strategy. This leader will play a
critical role in equipping our sales organization with the technical knowledge, tools, and resources
needed to effectively position and sell Cyara’s solutions.
The ideal candidate brings a strong understanding of complex enterprise technology sales
environments and is passionate about bridging technical understanding with sales execution.
Responsibilities
- Design, implement, and manage a comprehensive sales enablement program that accelerates time-to-productivity for new hires and drives ongoing performance across the sales organization.
- Collaborate with Sales, Product, Marketing, and Customer Success teams to develop technical training and enablement materials that clearly articulate Cyara’s value proposition and solution differentiation.
- Lead onboarding programs for new sales team members with a strong focus on Cyara’s platform architecture, integrations, and customer use cases.
- Define, document, and train the sales team on our core sales process/methodology (e.g., MEDDPICC) to accelerate deal velocity and improve deal qualification.
- Develop programs and coaching content specifically designed to enable Sales Managers to inspect, coach, and reinforce core selling behaviors and technical acumen.
- Create and deliver ongoing enablement initiatives, including certification programs, continuous learning initiatives, and Sales Kick Off aligned with sales objectives.
- Partner with Product Management and Product Marketing to translate new releases and feature updates into actionable sales knowledge.
- Leverage data and performance metrics to measure the impact of enablement programs and continuously optimize for effectiveness and efficiency.
- Oversee the development and maintenance of enablement tools, content management systems, and sales readiness platforms.
- Act as a strategic advisor to sales leadership, identifying enablement gaps and developing targeted solutions to improve deal velocity and win rates.
- Stay current with industry trends, competitive landscapes, and emerging technologies to ensure the enablement strategy remains relevant and impactful.
Qualifications
- 7+ years of experience in sales enablement, technical enablement, or related functions within B2B enterprise SaaS software organizations.
- Strong understanding of complex technology solutions, preferably in areas such as customer experience, testing automation, or communications technologies.
- Experience in selecting, implementing, and administrating enablement technology, including Learning Management Systems (LMS) and Content Management platforms.
- Proven success building and scaling sales enablement programs that drive measurable business outcomes.
- Exceptional ability to translate technical concepts into clear, compelling content for sales professionals.
- Demonstrated ability to influence and inspire a global sales team.
- Demonstrated experience working cross-functionally with Product, Sales, and Marketing teams.
- Excellent communication, presentation, and project management skills.
- Telco industry experience a plus but not required.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
Top Skills
Content Management Platforms
Enterprise Saas Software
Learning Management Systems (Lms)
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