Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
Director, Sales
Work Location: Remote - U.S. (Must be based in the Eastern or Central Time Zones)
The Role
As Sales Director, you’ll play an invaluable role in Glia's growth strategy. You’ll lead our talented team of account executives, and focus on delivering new and strategic expansion revenue across a series of target accounts.
If you are looking to join a team with rapid revenue growth, an incredibly valuable product set serving some of the world's most interesting organizations, this opportunity is for you. Leverage your proven experience to shape our sales motion/strategy and work with Sales leadership that has built +$100M SaaS companies.
What you'll do
Build & Lead Team
- Recruit, develop, and manage a high-performing team of Enterprise Account Executives
- Coach and mentor AEs to achieve pipeline and revenue targets
- Set clear performance expectations and provide regular feedback
Develop Market Expertise
- Master digital transformation and AI industry knowledge
- Stay current with market trends and competitive landscape
- Build deep understanding of customer challenges and solutions
Drive Sales Strategy
- Execute value-based selling approach and MEDDPICC methodology
- Drive adherence to established sales processes for complex enterprise deals
- Develop compelling ROI analyses to demonstrate platform value
- Guide and coach AE’s through complex, multi stakeholder sales cycles and contract negotiations
Achieve Business Objectives
- Meet or exceed team revenue targets
- Ensure consistent pipeline development
- Achieve new business acquisition targets while maximizing expansion revenue within existing account
- Contribute to overall sales strategy and company growth
Requirements
- 2+ years working in or selling to Contact Centers
- 3+ years of Enterprise SaaS Sales experience
- 3+ years of experience in leading a team of midmarket and enterprise sellers
- Consistent over-achievement track record
- Excellent phone, email, and social communication skills
- Experience in hiring and developing top level Mid Market / Enterprise Account Executives
- Understanding of complex sales processes
- Financial Services industry experience is a plus
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
*Want to know more about working at Glia? Check our Glia's Career FAQs
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