Sales Development Representative

• Prompt follow up on marketing-qualified leads (MQLs), inquiries, and open proposals to maintain engagement and interest, meeting Enercon’s 10-minute goal for Website inquiries with Enercon’s Phone First Email Second Philosophy
• Build rapport & establish trust with potential customers, as a knowledgeable & friendly first point of contact.
• Understand customer needs, challenges, and level of interest and connect them with our application experts & sales team as appropriate.
• For leads not ready for sales: nurture those leads over time, ensuring consistent and meaningful touchpoints to increase engagement and readiness for handoff to the sales team.

Proposal Follow-Up

• Follow up with Enercon customers who have not taken recent action after requesting parts quotes, sample trials and other highly engaged activities.

Outbound Marketing (New Markets, Special Projects & Current Customers)

• Research, identify and proactively reach out to prospective customers through strategic outreach.
• Initiate conversations with prospects via phone, email, and social media to understand their needs, challenges, and level of interest while consultatively positioning Enercon as a potential solution.

Strategic & Creative Outreach

• Apply a mix of art and science to lead nurturing—experimenting with different follow-up strategies, messaging, and communication techniques to improve effectiveness.
• Develop and refine best practices for outreach, testing what works and continuously improving engagement strategies.
• Maintain a high level of activity and persistence, staying proactive in reaching out to customers.

Data Management & Reporting

• Keep accurate and detailed records of all prospect interactions, status updates, and follow-ups in the CRM system.
• Track and analyze engagement metrics to optimize outreach effectiveness.
• Provide regular feedback to sales and marketing teams on lead quality and conversion trends.

Inbound Calls & Web Chat

• Serves as primary for inbound calls without a current existing relationship.
• Serves as backup for inbound calls for sales managers when traveling or on the phone.

• Actively engages with online chat leads and works to convert them to qualified leads and takes the lead role for response with this tool.

Vitality of the Organization

• Participate in department staff meetings by providing an update on activities, strategic ideas that help grow our business, while learning about trends and new product offerings

Metrics

• SDR will work towards specific KPIs the following areas.
  • Leads converted to opportunities.
  • Outgoing phone calls/week
  • Total interactions with prospects and customers

• 1-3 years of experience in business development, sales support, customer engagement, or a similar role with a bachelor’s degree in business, Communication, Marketing, Engineering or related field
• Experience with CRM systems (e.g., Salesforce, HubSpot) and prospecting tools.
• Strong verbal and written communication skills.
• Ability to connect with people quickly and build relationships.
• Ability to have base line understanding of technical products and applications
• A motivated self-starter with a team player/can-do attitude
• Comfortable making high-volume outreach through calls, emails, and social media.
• Exhibits high standards of performance, pursues aggressive goals and works diligently to achieve them.  
• Ability & willingness to travel is a plus. Position is locally based but may attend tradeshows domestically.
• Ability to work with, accept and service customers from different cultures and backgrounds.
• Ability to work under deadlines and set priorities for diverse range of projects including managing multiple projects at any one time.
• Extremely detail oriented with superior organizational skills.
• Experience in manufacturing, industrial, or B2B sales environments is a plus but not required.