Sales Applications Manager, Commercial Operations

Company Overview 

Policy Reporter offers a suite of insights products and consulting services to enhance market access strategies and patient support initiatives. By tracking payer policies in near real time, we ensure that the largest pharmaceutical, medical device and diagnostics manufacturers, leading academic institutions and organized provider groups have the most up-to-date data and evidence-based guidance to help patients access the therapies they need. For more information, please visit https://www.policyreporter.com.

About the Team

The Commercial Operations team plays a pivotal role in supporting and driving both new and renewal sales efforts. This multi-faceted team encompasses a range of specialized functions including customer success, customer support help desk, contract and pricing operations, CRM management, and solutions consultants. The team collaborates closely with various internal departments to drive new business, secure renewals, optimize processes, identify opportunities for creating added value, and ensure seamless client experiences.

Position Summary

The Sales Applications Manager at Policy Reporter, plays a key role in supporting the company’s commercial operations. This role is responsible for the administration, optimization and technical development of the systems that power the commercial organization. They oversee the day-to-day management of core platforms such as Salesforce, Hubspot and other revenue technology tools as needed.

The Sales Application Manager will report to the Vice President of Commercial Operations, and as a key member of the team, this individual will partner closely with Sales, Customer Success, Marketing, Finance and Commercial Operations to design, implement and maintain scalable solutions that drive productivity, data integrity and business insights. The role will actively manage system performance, support end users and provide strategic guidance on the evolution of the commercial technology stack.

Role & Responsibilities

• Administer, configure and optimize core commercial platforms including Salesforce, Hubspot and other related tools

• Translate business requirements into scalable system solutions, determining when to leverage configuration versus customization

• Manage integrations between systems, ensuring data accuracy, consistency and seamless workflows across the revenue tech stack

• Monitor system performance, conduct regular maintenance and perform data hygiene activities to ensure platform health and reliability

• Own the change management process, including testing, deployment and release management across development and production environments

• Provide governance and best practices for system usage, data management and implementation of new tools or features

• Coordinate with other sales tool administrators in the wider Valeris organization to protect the smooth business operations of each unique business unit and collaborate on joint projects

• Partner with various internal teams such as Sales, Customer Success, Marketing, Finance and Commercial Operations to identify areas to improve processes and leverage technology more effectively

• Manage and prioritize support requests, ensuring timely resolution of user issues and questions

• Lead or participate in full lifecycle of development efforts including requirements gathering, design, development, testing, deployment, training and documentation

• Train and support end users, driving adoption and effective use of all commercial applications

• Evaluate and recommend new tools, integrations and enhancements to improve the overall commercial technology ecosystem

• Stay current on platform updates, industry trends and emerging technologies, proactively identifying opportunities for innovation

Skills & Qualifications

• Bachelor’s degree or equivalent work experience

• Salesforce Administrator or Advanced Administrator Certification

• 4+ years of experience in sales/ revenue systems administration or development (Salesforce strongly preferred)

• Hands-on experience administering or supporting multiple commercial platforms (For example, Salesforce, Hubspot, Gong, ChurnZero, LinkedIn Sales Navigator or similar tools)

• Strong understanding of CRM architecture, data models and revenue operations processes

• Experience managing system integrations and working with APIs, middleware or integration platforms

• Demonstrated ability to translate business requirements into technical solutions

• Proficiency building workflows, custom objects, triggers and automation within CRM and related tools

• Experience with change management, release processes and working in Agile or similar development environments

• Strong analytical, problem-solving and organizational skills with attention to detail

• Excellent communication skills with the ability to work cross-functionally and interact with stakeholders at all levels

• Ability to manage multiple priorities, work independently and meet deadlines in a fast-paced environment

What We Offer

• Competitive compensation package including extended health benefits, paid-time off, volunteer leave, employer-matching retirement savings, etc. and company paid Employee Assistance Program

• Excellent opportunities for personal and career development

• Collaborative and supportive company culture

Policy Reporter’s Core Values

• Excellence

• Value & Respect

• Continuous Learning

• Ownership & Accountability

• Teamwork 

Policy Reporter is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

We use AI tools to assist with application screening and to transcribe and summarize interview responses. These tools do not make decisions; all hiring decisions are made by human reviewers.